There is an job opening for a customer service representative in the metro Detroit, Michigan area for an industry-leading automotive components manufacturer.
The Customer Service Representative is responsible for upholding strong and satisfying relationships with both new and current customers. The representative will act as a point of contact between the customers, warehouses, and sales team. The customer service representative will need to constantly strive to improve service processes and knowledge of products.
Primary Responsibilities:
- The CSR is responsible for facilitating communication between the customers and sales team when it comes to customer questions, quotations, order fulfillment, pricing, shipping, and other matters
- Keep the supervisor posted on spacial products or purchasing orders. The CSR will also redirect difficult customers to the supervisor, if so required
- Uphold great relationships with customers, including rapid and precise processing of information
- Let the supervisor know of any variances in the relationships between the company and the customers in order to keep sales team on track to meet sales metrics
- The Customer Service Representative must stay alert to the demands of the customers and clients and keep them informed of any possible delays in production
- The Customer Service Representative maintain professional courtesy and formality when conducting customer and intradepartmental phone calls
- The CSR will facilitate contact between the client and the engineering team
- Make sure that preparation time is given to the customer in order to corroborate with the scheduling and timing of the plant
- This position must collaborate with the shipping team to make sure that the proper quantities of items are accounted for for production
- The Customer Service Representative must make sure that all data in the sales order is accurate and entered into the company’s database correctly
- Keeps up on orders to make sure the customer receives it on time
- Acquire samples of faulty parts from customers if they are in question
- The Customer Service Representative will also perform any other tasks assigned by the supervisor
Main Qualifications:
- High School Diploma or General Educational Development (GED) (post-secondary education preferred)
- At least 3 years of experience in a customer service role
- Experience in the automotive sector
- Adept ability with the Microsoft Office Suite (Outlook, Excel, Word, Powerpoint)
- No travel is required for this position
- Ability to maintain confidentiality
- Ability to handle difficult customers and adapt to various situations
- Great communication skills (written and verbal) are required
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