A prominent organization in the Industrial Manufacturing Industry is seeking a Customer Experience Manager in the greater Birmingham, Alabama area.
Birmingham, Alabama Customer Experience Manager Job Opening
- Develop and execute customer experience strategy for the organization
- Interact closely customers to understand what drives their engagement
- Create and track KPIs associated with Customer Service
- Lead inside Sales and Project management teams to implement newly created customer service initiatives and strategies
- Resolve issues with customers in a timely, professional manner
Customer Experience Manager (Birmingham, AL) Job Requirements:
- Bachelor’s degree required in Business or related field
- Minimum of 5 years’ work experience in Inside Sales or Customer Service in the manufacturing industry, 3 years of management experience
- Excellent communication and people skills
- Strong knowledge of ERP systems
- Serve as an expert on the organization’s channels to market and familiarity with selling through manufacturers reps or direct sales forces
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