We are seeking an experienced and motivated Branch Manager to lead all aspects of branch operations, including sales, service, logistics, and maintenance. The ideal candidate will demonstrate strong leadership, operational expertise, and business acumen to ensure exceptional customer satisfaction, operational excellence, and sustainable growth. This role is ideal for a results-driven professional who thrives in a dynamic and customer-focused environment.

Position Responsibilities

Operational Leadership and Management

Oversee day-to-day branch operations, including service, maintenance, logistics, and sales functions.
Ensure branch performance aligns with company goals related to profitability, efficiency, and customer satisfaction.
Monitor and manage P&L, budgets, and operational expenses to drive business performance.

Team Leadership and Development

Recruit, train, and lead a high-performing team across sales, service, and operations.
Provide mentorship and guidance to empower employees to make sound business decisions.
Conduct performance evaluations, scheduling, and workforce planning to optimize branch productivity.

Customer Service and Relationship Management

Promote a customer-first culture by ensuring timely, high-quality service and support.
Foster long-term relationships with clients, addressing their needs with professionalism and care.
Drive initiatives that enhance the customer experience and build brand loyalty.

Safety, Compliance, and Facility Management

Maintain compliance with all safety, environmental, and operational standards.
Conduct regular branch and safety meetings to ensure accountability and adherence to policies.
Oversee branch facilities and equipment to maintain a clean, organized, and professional environment.

Strategic Planning and Continuous Improvement

Develop and execute annual business plans aligned with organizational objectives.
Analyze performance data to identify opportunities for improvement and growth.
Foster a culture of collaboration, innovation, and continuous improvement across all functions.

Prerequisites

Bachelor’s degree in Business, Management, or a related field (preferred).
Proven experience in branch, operations, or general management, ideally within the equipment rental, construction, or industrial sectors.
Strong financial management, budgeting, and strategic planning skills.
Excellent leadership, communication, and organizational abilities.
Proficiency in Microsoft Office and general business management systems.
Valid driver’s license with a clean driving record preferred.

Certifications (Preferred, but not Required)

Leadership or Management Certification
Safety and Compliance Certification (OSHA, COR, or equivalent)

What the Role Offers

Competitive salary range: $100,000.00 – $120,000.00
Comprehensive benefits package, including health, dental, and retirement plans.
Performance-based incentives and growth opportunities.
A supportive and collaborative work culture focused on excellence and innovation.

Why Dartmouth?
Dartmouth offers a thriving business community with a strong focus on industrial services, logistics, and customer-driven industries—making it an ideal environment for leaders who want to drive operational success, build high-performing teams, and deliver exceptional service within a growing regional market.