We are collaborating with a highly esteemed retail client, renowned for their commitment to customer satisfaction and operational excellence. They are currently in the pursuit of a proactive and diligent Store Operations Manager who can drive the company’s standards of success to new heights.
Position Outline:
The selected candidate will spearhead daily store operations, ensuring efficiency, profitability, and safety while upholding the company’s reputation through exceptional customer service. Their leadership role will extend to team development, inventory management, customer service improvement, and fleet sales expansion.
Core Responsibilities:
- Operational Leadership:
- Direct and supervise day-to-day store activities.
- Own the store’s P&L and steer efforts towards profitability.
- Spearhead initiatives to enhance store safety and operational efficiency.
- Team Development & Management:
- Cultivate the skills and capabilities of assistant managers.
- Implement continuous TRACS training for the team.
- Step into the assistant manager’s role during absences, especially on Saturdays.
- Monitor and enhance team performance through consistent evaluation and targeted training.
- Customer Service Excellence:
- Endeavor to achieve high CSI & Google reviews through service staff.
- Address and rectify subpar CSI & Google reviews both with customers and via staff training or performance documentation.
- Inventory & Supplier Collaboration:
- Oversee store inventory management, engaging with vendors and suppliers for optimal pricing.
- Talent Management:
- Lead store recruitment efforts, ensuring the selection of top-tier candidates.
- Assess current personnel continuously, making decisions on hiring, termination, or repositioning based on store necessities.
- Implement rigorous employee accountability measures through structured documentation.
- Fleet Sales Management:
- Swiftly address issues raised by fleet customers.
- Collaborate with store manager to rejuvenate inactive fleet partnerships.
- Drive efforts to attract new fleet business opportunities.
- Please note: Our job postings expire in 30 days, but we accept resumes on a rolling basis, as many of our job openings are not publicly advertised.
Please note: Our job postings expire in 30 days, but we accept resumes on a rolling basis, as many of our job openings are not publicly advertised.
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