We are seeking a hands-on and safety-focused field service supervisor to join a growing industrial solutions company. This leadership role requires someone with strong mechanical aptitude, experience in conveyor belt installation or maintenance, and the ability to lead and motivate field service technicians. The ideal candidate will be customer-centric, organized, and capable of managing field service operations while ensuring the team meets or exceeds performance, safety, and service expectations.
This position offers a rewarding career path in a company committed to employee development, workplace safety, and delivering high-quality solutions to industrial customers across North America.
Position Responsibilities
Field Team Supervision
- Supervise field service staff, including scheduling, training, daily objectives, and performance management
- Lead field projects involving conveyor belt installation, mechanical or vulcanized splicing, and system maintenance
- Ensure team compliance with safety policies and OSHA/MSHA regulations
- Provide coaching and implement disciplinary action when necessary
Customer Service and On-Site Support
- Act as primary customer contact for job site planning and post-project follow-up
- Perform on-site visits and inspections to ensure job specifications are met and customer satisfaction is achieved
- Communicate general or quality-related concerns with internal teams and customers
Operations and Quality
- Coordinate all field service activities, ensuring operational efficiency and adherence to procedures
- Understand and implement quality documentation processes
- Recommend process and product improvements to management
Cross-Training and Collaboration
- Train across additional service lines including hose fabrication, testing, valve automation, and warehousing
- Support internal teams and foster collaboration across departments
Prerequisites
- High school diploma or GED
- Valid driver’s license and clean driving record
- 3–5 years of experience in conveyor system maintenance or similar mechanical field
- 1–2 years of supervisory experience in a field service environment preferred
- Mechanically inclined with knowledge of maintenance and repair processes
- Ability to lift up to 50 lbs and remain physically active throughout the workday
- Reliable transportation and ability to drive a company vehicle
- Ability to pass background checks, drug screening, and a DOT physical exam (if required)
- Ability to read and use a tape measure and apply basic math skills
Certifications (Preferred, but Not Required)
- OSHA or MSHA safety training
- DOT medical card
What the Role Offers
- Salary: $70,000 – $100,000
- Perm Fee: 25%
- Openings: 1
- Bonus potential based on performance
- Medical, dental, and vision insurance available starting the first of the month following hire
- 401(k) with company match
- Paid vacation, holidays, and sick time
- Career advancement and cross-training opportunities
Why Pittsburgh?
Pittsburgh offers the perfect mix of industrial heritage and modern innovation, making it an excellent environment for field service professionals. With its central location, access to skilled trades, and growing manufacturing sector, the city provides a strong platform for operational success. Pittsburgh also offers affordable living, vibrant neighborhoods, and a culture of hard work and pride—ideal for those seeking long-term stability and growth in their career.