The Director of Operations leads the comprehensive operations of multi-family assets, ensuring optimal performance across areas including personnel, leasing, marketing, maintenance, financial, administrative, and risk management. Their leadership is key in ensuring compliance with local, state, and federal laws, as well as adherence to overarching company policies and procedures.

General Responsibilities:

• Oversee multi-state assets.
• Be a pivotal member of the management team.
• Collaborate with all departments for maximum outcomes.
• Extensive travel is necessary.

Specific Duties:

• Drive company objectives forward and refine policies/procedures to meet them.
• Lead and mentor a team of 5 direct reports.
• Display exemplary leadership and guide all employees.
• Manage hiring, training, and team development in line with company policies.
• Address performance concerns and liaise with the Human Resources department.
• Enhance staff productivity through motivational leadership techniques.
• Foster and nurture positive relationships with both employees and residents.
• Optimize the net operating income by employing efficient cost control and leasing strategies.
• Recommend capital improvements and supervise their execution.
• Ensure timely and quality-focused maintenance and property rehabilitation.
• Review vendor performance, negotiate optimal prices, and troubleshoot arising issues.
• Strictly maintain confidentiality pertaining to company and resident information.
• Inform the central office regarding vital operational developments.
• Analyze the financial, operational, and transactional facets of assets and acquisitions.
• Undertake specialized tasks assigned by executive leadership.

Required Skills and Qualifications:

• Bachelor’s degree (B.A./B.S.) in Business or a related field.
• At least 5 years in a Director of Operations role in property management.
• A decade of multi-site operational experience.
• Mastery of MS Office and social media; knowledge of Adobe Creative Cloud is an advantage.
• Familiarity with MRI property management software is beneficial.
• Demonstrable leadership with experience managing multiple direct reports.
• Past experience in capital project management.
• Robust communication, analytical, organizational, and problem-solving abilities.

Licenses:

• Valid driver’s license with a commendable driving record.

Physical Demands:

• Ability to operate office machinery, move about, communicate, and frequently travel.
• Occasional physical activities like climbing, kneeling, and lifting (up to 25 pounds).
• Must be stationary for up to half of the typical workday.
• Travel requirement: up to 75% of the time.

Other Duties:
This description is dynamic, with roles and responsibilities subject to change without prior notice.

Benefits:

• Fully covered Medical, Dental, and Vision.
• Paid Holidays, Floating Holiday, Vacation, and Sick Time.
• 401k with matching (up to 20%).
• Company-provided Cell Phone and Tablet.
• Mileage Reimbursement.

Commitment Statement:
This position is foundational to the operational success of the business. A steadfast commitment to the role and its responsibilities is indispensable.

Equal Opportunity Statement:
We are an equal opportunity employer valuing diversity and inclusivity in the workplace. Discrimination or harassment on the basis of any protected status is strictly forbidden. All hiring decisions center on qualifications, merit, and current business needs.

Please note: Our job postings expire in 30 days, but we accept resumes on a rolling basis, as many of our job openings are not publicly advertised.

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