We are seeking an organized and hands-on Technician Team Manager to oversee daily service operations, lead technicians and delivery personnel, and ensure efficient workflows, quality standards, and team accountability. This role is responsible for coordinating schedules, managing inventory and fleet readiness, improving operational processes, and supporting the adoption of new systems to enhance productivity and service quality.
Position Responsibilities
Team Leadership and Daily Operations
- Supervise technicians and delivery personnel, assign responsibilities, monitor performance, and ensure accountability.
- Coordinate daily operations to maintain efficiency, service quality, and timely completion of work.
- Oversee equipment assembly, repairs, quality control, and overall shop organization.
- Monitor outstanding tasks, address delays, and provide regular performance updates to management.
Scheduling and Documentation
- Coordinate repair evaluations, service calls, deliveries, and pickups to optimize scheduling and routing.
- Review service and delivery documentation for accuracy, completeness, and timely submission.
- Track work orders and follow up on pending tasks to ensure timely service completion.
Inventory and Fleet Management
- Maintain accurate inventory records for complex rehabilitation equipment, supplies, and parts.
- Verify incoming shipments for accuracy and completeness, ensuring required equipment and parts are available.
- Oversee vehicle maintenance, inspections, and fleet readiness to support daily service and delivery operations.
Process Improvement and Systems Implementation
- Identify opportunities to improve workflows, reduce errors, and increase productivity.
- Support the transition to paperless operations by assisting with software implementation and team adoption of new systems.
- Establish consistent procedures and organizational practices to improve operational efficiency.
Communication and Coordination
- Collaborate with Customer Service, Purchasing, and Assistive Technology Professionals (ATPs) to coordinate service needs and resolve operational issues.
- Communicate scheduling changes, delays, inventory concerns, and service updates to relevant teams.
- Promote a collaborative work environment focused on accountability, organization, and continuous improvement.
Prerequisites
- Experience in team supervision, service operations, technical support, logistics, or a related field.
- Previous experience coordinating technicians, delivery personnel, or field service teams is preferred.
- Strong organizational, scheduling, and problem-solving skills.
- Familiarity with inventory management, work orders, service documentation, and fleet coordination.
- Ability to monitor team performance, prioritize tasks, and ensure accountability.
- Comfortable using business software, inventory systems, and digital tools; experience supporting software implementation is an advantage.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities while maintaining accuracy and service quality.
- Experience in medical equipment, durable medical equipment (DME), or complex rehabilitation equipment is an advantage.
Certifications (Preferred, but Not Required)
- Certified Manager Certification or relevant supervisory training
- Inventory Management or Supply Chain Certification
- Fleet Management or Transportation Safety Training
- Lean Six Sigma or Process Improvement Certification
- Relevant medical equipment service or repair training
- Occupational Safety and Health Training
What the Role Offers
- Annual salary of $60,000–$75,000.
- An opportunity to lead a technical service team and improve daily operational performance.
- Professional development in team leadership, process improvement, inventory management, and service operations.
- The opportunity to contribute to digital transformation and more efficient service delivery.
- A collaborative role working across technical, customer service, purchasing, and logistics functions.
Why Newburgh?
Newburgh offers access to a regional network of healthcare providers, medical equipment suppliers, distribution services, and transportation routes throughout the Hudson Valley. Its location supports service and delivery operations across surrounding communities, making it a practical setting for coordinating technical teams, equipment inventory, and fleet activities. For a Technician Team Manager, the area provides opportunities to support reliable service operations and strengthen coordination between technical and customer-facing teams.