We are seeking a Terminal Operations Manager to oversee daily terminal operations, ensuring the safe, efficient, and cost-effective movement of inbound and outbound shipments. This leadership role is responsible for managing operations, customer service, financial performance, and employee development while driving operational excellence and maintaining a strong focus on safety, quality, and continuous improvement.
Position Responsibilities
Operations Management
- Oversee daily terminal operations, including receiving, shipping, storage, and material handling activities.
- Develop and implement operational procedures to improve productivity and efficiency.
- Monitor workflow, resolve operational challenges, and ensure timely shipment processing.
- Maintain accurate inventory records and operational documentation.
Safety & Compliance
- Promote and maintain a strong safety culture throughout terminal operations.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Conduct regular safety meetings, inspections, and training sessions.
- Investigate incidents and implement corrective actions when necessary.
Financial & Budget Management
- Manage terminal operating expenses and departmental budgets.
- Monitor financial performance and identify opportunities for cost savings.
- Oversee purchasing activities and resource allocation to support operational goals.
- Track key performance indicators and prepare operational reports.
Customer Service
- Build and maintain strong relationships with customers and business partners.
- Address customer concerns promptly and ensure high levels of service satisfaction.
- Coordinate with customers to support inventory accuracy and shipment requirements.
- Resolve service issues while maintaining operational efficiency.
Team Leadership
- Recruit, train, mentor, and develop terminal personnel.
- Establish performance expectations and provide regular coaching and feedback.
- Foster a collaborative, accountable, and high-performing work environment.
- Support employee engagement and professional development initiatives.
Continuous Improvement
- Identify opportunities to improve terminal operations, workflow, and service quality.
- Implement process improvements that enhance productivity and operational performance.
- Utilize operational data to drive informed decision-making and performance improvements.
Prerequisites
- Bachelor’s degree in Logistics, Supply Chain Management, Business, Transportation, or a related field, or equivalent industry experience.
- Experience leading terminal, warehouse, distribution, or transportation operations.
- Strong leadership and team management skills.
- Experience managing budgets and operational performance metrics.
- Knowledge of logistics, freight movement, inventory control, and warehouse operations.
- Excellent organizational, communication, and problem-solving abilities.
- Proficiency with Microsoft Office and warehouse or transportation management systems.
- Ability to work in a fast-paced operational environment.
Certifications (Preferred, but not Required)
- Certified Supply Chain Professional (CSCP)
- Certified in Production and Inventory Management (CPIM)
- OSHA Safety Certification
- Lean Six Sigma Green Belt or Black Belt
- Transportation or Logistics Management Certification
What the Role Offers
- Competitive salary range of $125,000 – $145,000 annually
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company contributions
- Paid vacation, holidays, and personal time off
- Performance-based incentive opportunities
- Professional development and leadership training
- Collaborative and safety-focused work environment
- Opportunities for career growth within operations leadership
Why Baltimore?
Baltimore is a major transportation and logistics hub with extensive port, rail, and highway infrastructure that supports a dynamic supply chain industry. Professionals in this area benefit from a strong logistics network, diverse business opportunities, and access to a skilled workforce, making it an excellent location for operations leaders seeking to drive efficiency, customer satisfaction, and long-term operational success.