Customer Service Representative Summary
Customer Service Representative job opening in the greater Queens, New York area. A leading freight forwarding company is looking to fill a Customer Service Representative job opening in the greater Queens, New York area. JMJ’s recruiters are in search of candidates with prior customer service experience in the freight forwarding industry. This Queens based company is in need of a Customer Service Representative that has strong interpersonal skills and is well organized. An ideal candidate for this job will have prior experience handling ocean transport.
Queens Customer Service Representative Overview:
The Customer Service Representative is responsible for acting on behalf of the company when dealing with all outside parties. This job is tasked with communicating with truckers and carriers to ensure that all cargo is delivered in a timely manner. The Customer Service Representative must have the ability to multi-task and be successful in a fast-paced environment. This role is based out of Queens, New York but the Customer Service Representative will be interacting with both domestic and international carriers.
Queens Customer Service Representative Job Opening
- The Customer Service Representative is responsible for communicating with carriers and local Queens based truckers to determine pickup schedules and delivery times.
- This role must respond to all customer inquiries regarding shipments in a timely manner.
- The Customer Service Representative coordinates with customers and carriers to ensure that the cargo reaches its intended destination at the correct date and time.
- This job frequently negotiates with local Queens truckers and carriers to determine fair rates and shipping schedules.
Customer Service Representative (Queens Area) Job Requirements:
- The Customer Service Representative must have a Bachelor’s degree and/or equivalent work experience.
- This role requires candidates to have prior work experience in freight forwarding, preferably dealing with ocean transport.
- Candidates must be comfortable working with computers and communicating with truckers and carriers via e-mail.