Customer Service Director Summary

Customer Service Director job opening in Detroit. A consumer goods manufacturer is currently seeking applicants for a Customer Service Director job opening in Detroit. Our manufacturing recruiters are seeking positive, enthusiastic customer service professionals for the Customer Service Director job in the greater Detroit area. This job is an excellent leadership opportunity for Customer Service Managers.

Detroit Customer Service Director Overview:

The Detroit Customer Service Director will be responsible for overseeing all customer service functions for the company. This position reports to the Vice President of operations. The Detroit Customer Service Director will oversee the call center staff, call center supervisors, and all other customer service personnel. The Customer Service Director will develop and improve department policies to improve customer satisfaction at each opportunity.

Detroit Customer Service Director Job Opening

The Detroit Customer Service Director will develop and build the customer service department in order to meet customers’ needs.
Establish departmental policies to improve customer experience.
Work with managers to identify possible improvements that could be made to customer service policies.
The Detroit Customer Service Director shall monitor metrics to identify areas of improvement or concern.
Communicate re-occurring mechanical issues to appropriate staff as necessary.
Take part in the hiring and selection of Customer Service staff.
Evaluate indirect and direct reports, provide coaching, mentorship, and corrective actions.
Terminate or provide discipline for staff as necessary.
The Detroit Customer Service Director will develop and lead training presentations in order to develop personnel’s skills.
Consistently seek to minimize call escalations.
Perform other duties as necessary.

Customer Service Director (Detroit Area) Job Requirements:

A four year degree in business or a related area from an accredited college or university.
At least eight years of customer service experience for a consumer goods company.
At least four years of experience in a management role.
Experience managing a call center staff.
Able to manage personnel effectively, both directly and indirectly.
Exceptional communication skills, written and verbal.
Great active listening skills, able to recognize the priorities of others and address them.
Demonstrated history of improving customer satisfaction metrics.
Excellent level of business acumen.
Familiar with Microsoft office suite, particularly outlook, word, and excel.
Able to remain calm and confident in high paced environments.

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