Our client, a reputable firm in their industry, is seeking a seasoned Director of Customer Relations to guide their team. This role calls for an experienced leader with a robust background in customer relations, project management, and supply chain. The ideal candidate will foster a culture of exceptional customer service, uphold the company’s core values, and lead with transparency and integrity.

Director of Customer Relations Job Opening Responsibilities:

• Instill a culture of superior customer service throughout the organization.
• Lead, mentor, and guide a team of 6 program managers, Corporate Sales Manager, and Material Planning Department.
• Develop and manage departmental KPIs and report on sales goals and achievements.
• Build and maintain strong relationships with customers.
• Oversee Sales Operations & Planning (SO&P) process, scheduling activities, capacity planning, and order confirmation processes.
• Supervise trade shows, marketing efforts, and website content via IT department support.
• Handle all customer on-site visits and customer meetings.
• Collaborate with the CEO and controller to formulate the annual budget for private equity ownership.

Director of Customer Relations Job Opening Requirements:

• A minimum of 10 years of leadership experience, with at least 5 years at the Director level.
• Undergraduate degree in Operations Management, Management, or Engineering is preferred. An MBA would be a plus.
• Previous sales and supply chain experience (5-10 years), APICS certification is a plus.
• Proven experience in Sales Operations and Planning.
• Project Management experience (5-10 years), PMP certification is a plus.
• Ability to monitor and manage departmental KPIs.

This is a unique opportunity for a strategic and driven leader passionate about fostering excellent customer relations. Though this job posting will expire in 30 days, we accept resumes on a rolling basis as many of our job openings are not publicly advertised. If you believe you meet these qualifications, we encourage you to apply.

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