We are seeking an experienced and dynamic Customer Service Manager to lead and enhance the customer service function within our client’s organization. The ideal candidate will bring a strong background in service excellence, team leadership, and customer satisfaction strategy. This role requires a proactive leader who can build and sustain high-performing teams while continuously improving service delivery across multiple channels.

Position Responsibilities

Customer Experience Leadership

• Oversee the daily operations of the customer service team to ensure efficient and effective service delivery
• Develop and implement customer service policies, procedures, and performance standards
• Monitor customer interactions to maintain quality and ensure a consistent, positive customer experience

Team Development and Management

• Recruit, train, and mentor customer service representatives
• Foster a culture of accountability, continuous learning, and high morale
• Conduct regular performance reviews and identify opportunities for individual and team improvement

Process Improvement

• Analyze customer service trends and metrics to identify areas for improvement
• Lead initiatives that streamline workflows and enhance service responsiveness
• Collaborate cross-functionally with other departments to resolve customer issues and drive satisfaction

Customer Feedback and Resolution

• Manage escalated customer issues and ensure timely and appropriate resolution
• Collect and interpret customer feedback to inform business strategy and service enhancements
• Serve as a key voice of the customer, advocating for customer needs and expectations internally

Prerequisites

• Bachelor’s degree in Business Administration, Communications, or a related field
• 5+ years of experience in a customer service management or supervisory role
• Strong leadership, conflict resolution, and communication skills
• Proven ability to manage high-volume, fast-paced service operations

Certifications (Preferred, but not Required)

• Certified Customer Service Manager (CCSM)
• Six Sigma or Lean Certification
• Project Management Certification (PMP or equivalent)

What the Role Offers

• Competitive base salary: $110,000–$120,000
• Comprehensive benefits package
• Opportunity to lead customer experience transformation
• High-visibility role with influence on company strategy and growth
• A collaborative environment focused on service innovation and customer success

Why Orange?

Orange connects professionals with roles that align with their values, goals, and potential. When you partner with us, you gain access to opportunities where your leadership and customer-centric mindset are valued. We understand the impact a strong customer service leader can have—and we’re committed to helping you make that impact in the right environment.

We are seeking a motivated and knowledgeable Grease Division Product Specialist to support sales initiatives and provide technical expertise for our grease removal systems product line. This role combines technical acumen, sales support, customer interaction, and field service. The ideal candidate will be comfortable presenting to groups, troubleshooting mechanical systems, and traveling as needed. This is a dynamic opportunity for someone eager to become an expert in grease removal technologies.

Position Responsibilities

Technical Sales Support

• Deliver technical presentations on the grease product line to audiences ranging from 5 to 50 attendees
• Collaborate with engineering teams to develop product specifications
• Provide detailed product knowledge and consultation to customers and internal teams

Customer Engagement & Field Service

• Travel for sales purposes, including trade shows and client site visits
• Provide field service and technical support for grease removal systems
• Respond to technical inquiries and support requests, sometimes on short notice

Presentation & Communication

• Demonstrate strong presentation skills for large, diverse groups
• Represent the product line at trade shows, conferences, and customer meetings
• Ensure compliance with safety protocols during all engagements

Prerequisites

• 2–3 years of experience in a direct customer service-related field
• Experience in engineering or the grease product industry (preferred)
• Strong public speaking and interpersonal communication skills
• Mechanical aptitude and basic technical skills
• Strong problem-solving and critical-thinking abilities
• Ability to collaborate across multiple teams and partner organizations
• Keen attention to detail and a team-first mindset
• Ability to endure long drives and flights
• Public speaking required almost on a daily basis
• Standing at trade shows for long hours is sometimes required

Certifications: Preferred, but not Required

• Mechanical or Technical Certification
• Sales Training or Sales Certification
• Public Speaking or Communication Certification
• OSHA or other safety-related training

What the Role Offers

• Competitive salary range ($80,000–$90,000)
• Exposure to both technical and sales functions
• Opportunities for professional development and specialization in a niche product line
• Dynamic work setting with a mix of office, travel, and field interaction
• The chance to grow into a subject matter expert

Why Stoystown?

This role supports a product line that is both essential and rapidly evolving. Based out of Stoystown, the team you’ll join is known for its technical excellence and collaborative environment. With access to experienced professionals and real-time field insights, you’ll be part of a community dedicated to innovation and customer satisfaction in grease removal technology.

We are seeking a highly skilled and motivated Materials Manager to lead strategic inventory optimization and materials flow in a high-volume manufacturing environment. Reporting directly to the Global Supply Chain Director, this role ensures cost-effective, agile operations while fostering cross-functional collaboration and advancing sustainability initiatives. The ideal candidate has a deep understanding of SIOP/IBP processes, global supplier networks, and inventory strategies in complex manufacturing settings.

Position Responsibilities

Strategic Inventory Management

• Develop and implement inventory strategies to achieve 98%+ service levels with minimal carrying costs
• Manage high-SKU environments using ABC analysis, AI forecasting tools, and JIT inventory models
• Ensure FIFO compliance and reduce obsolescence through lifecycle and EOL planning
• Use ERP systems to monitor real-time inventory across all sites
• Oversee end-to-end material management operations

Demand Planning & Cross-Functional Collaboration

• Partner with Sales to turn forecasts into inventory plans that align with fulfillment tiers and strategic priorities
• Lead daily and weekly SIOP meetings with actionable data and performance metrics
• Communicate supply constraints proactively to Sales and Executive Leadership
• Define KPIs to monitor forecast accuracy, inventory turnover, and lead time

Global Supplier & Materials Risk Management

• Support negotiations with a focus on flexible MOQs, shorter lead times, and sustainability standards
• Build a resilient supplier base by qualifying alternates and auditing performance
• Create contingency plans for geopolitical or logistical risks
• Coordinate with Compliance to manage customs processes and reduce tariff impact

End-to-End Materials Flow Optimization

• Implement PFEP methodology and Lean principles to reduce waste and improve throughput
• Drive warehouse automation initiatives including RFID and automated storage systems
• Optimize SKU storage layouts and enable JIT delivery for domestic suppliers
• Minimize unnecessary handling and storage costs

Compliance & Continuous Improvement

• Oversee weekly cycle counts and annual audits to maintain 98%+ inventory accuracy
• Lead root cause analysis and implement corrective actions efficiently
• Drive sustainability projects like recyclable packaging and waste reduction initiatives

Leadership in IBP/SIOP Integration

• Contribute to 18–60 month business plans to align inventory with financial and strategic goals
• Mentor planners and encourage a data-driven decision-making culture

Prerequisites

• Bachelor’s degree in Supply Chain Management, Operations, Engineering, or related field
• 7–10 years of experience in inventory/materials management
• Minimum 5 years in electronics, semiconductor, or automotive manufacturing
• Proficient in ERP systems (SAP MM/EWM, Oracle SCM), Power BI/Tableau, and demand planning tools (Kinaxis, Blue Yonder)
• Strong understanding of BOM management, component traceability, and high-SKU environments

Certifications (Preferred, but not Required)

• APICS CPIM or CSCP
• Lean Six Sigma Green Belt or higher
• MBA or Master’s in Supply Chain Management
• Coursework in renewable energy systems or sustainability

What the Role Offers

• Salary range: $103,000 – $135,000 annually
• Annual bonus eligibility up to 15% based on performance metrics
• Paid time off (vacation, sick, and holidays)
• 401(k) retirement plan with company match
• Medical, dental, and vision insurance options
• Health Savings Account and supplemental insurance plans
• Tuition reimbursement and professional development programs
• Employee assistance and recognition programs
• Employee solar panel purchase program

Why Fort Mill?

Fort Mill offers a strategic and fast-growing industrial environment ideal for advanced manufacturing professionals. Located near key transportation routes, it supports efficient logistics and supplier access. The area blends small-town charm with proximity to metropolitan amenities, offering professionals and families a high quality of life. Fort Mill’s business-friendly climate and commitment to innovation make it an exceptional place to grow your career and make a lasting impact in the clean energy industry.

We are seeking a detail-oriented and experienced Process Technician to support manufacturing operations through continuous process improvement and technical troubleshooting. This role is essential in maintaining high production standards, ensuring equipment reliability, and implementing best practices to enhance efficiency, safety, and product quality. The ideal candidate thrives in a dynamic environment, demonstrates strong problem-solving abilities, and brings a hands-on approach to optimizing manufacturing processes.

Position Responsibilities

Process Monitoring and Optimization

• Monitor and adjust manufacturing processes to ensure consistent product quality and operational efficiency
• Identify process deviations and implement corrective actions in real-time
• Assist with developing and refining standard operating procedures (SOPs)

Troubleshooting and Technical Support

• Provide frontline support for equipment-related issues on the production floor
• Collaborate with maintenance and engineering teams to resolve mechanical or process disruptions
• Conduct root cause analysis and recommend sustainable solutions

Continuous Improvement

• Participate in Lean, Six Sigma, or other improvement initiatives aimed at increasing throughput and reducing waste
• Analyze production data to identify trends, inefficiencies, and areas for improvement
• Support implementation of automation and process upgrades

Training and Documentation

• Assist in training production staff on new procedures and equipment
• Ensure accurate and up-to-date documentation of all process changes and technical instructions

Prerequisites

• Associate degree or technical diploma in manufacturing, engineering technology, industrial maintenance, or a related field
• 3+ years of hands-on experience in a process technician or similar technical role within a manufacturing environment
• Strong understanding of production machinery, process control systems, and safety protocols
• Familiarity with interpreting technical drawings, schematics, and standard operating procedures

Certifications (Preferred, but not Required)

• Lean Six Sigma Yellow or Green Belt
• Certification in Industrial Maintenance or Mechatronics
• OSHA safety training certification
• Technical certification in PLC or automation systems

What the Role Offers

• Salary range: $100,000 – $130,000 annually
• Annual performance-based bonus eligibility
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and company holidays
• Opportunities for career advancement and professional training
• A collaborative, safety-focused work environment

Why Jonesboro?

Jonesboro offers a unique blend of industry growth, community, and opportunity, making it an ideal place for manufacturing professionals. With a strong regional workforce, affordable cost of living, and close proximity to major transportation routes, the area supports efficient operations and a high quality of life. Jonesboro is also known for its welcoming community, strong educational institutions, and commitment to economic development, making it a great location to grow your career in a thriving manufacturing hub.

We are seeking a dynamic and experienced General Manager to take full financial and operational responsibility for a high-end residential landscaping business within a growing national brand. This individual will serve as the strategic and cultural leader of the organization, inspiring a high-performance team, driving profitable growth, and delivering exceptional results across operations, sales, customer service, and talent management. This is a unique opportunity for a seasoned leader with strong P&L experience and a passion for building high-performing teams within a customer-focused, growth-oriented environment.

Position Responsibilities

Visible, Intentional Company Leadership

• Foster a high-performing culture built on accountability, transparency, and continuous improvement
• Inspire and align team members to own business outcomes and uphold company values
• Communicate consistently and effectively through multiple channels to reinforce vision and performance goals
• Lead by example with integrity, process discipline, and work ethic

Revenue Growth

• Drive consistent and profitable revenue growth year over year
• Lead the full sales cycle including market development, lead generation, pricing, and proposal excellence
• Build long-term, trust-based relationships with existing and prospective customers

P&L and Balance Sheet Results

• Deliver on profit and cash flow targets while managing costs and mitigating risk
• Proactively identify potential risks and develop countermeasures to protect business outcomes
• Collaborate with senior leadership to align financial performance with strategic goals

Project Management and Delivery Excellence

• Oversee all operational activities, ensuring efficient and effective execution of projects
• Instill a mindset of operational discipline, continuous improvement, and process excellence
• Promote cross-functional collaboration to achieve high-quality service delivery

Talent Management

• Prioritize recruitment, development, and retention of top talent across the organization
• Foster a team culture that values growth, accountability, and high performance
• Create and sustain systems for onboarding, performance management, and succession planning

Prerequisites

• Minimum of 20 years of experience, including full P&L responsibility for an organization with $20M+ in revenue
• Proven success in leading growth within a landscape services or related operational business
• Demonstrated ability to elevate an organization’s operational and people capabilities
• Strong leadership and decision-making skills grounded in accountability and strategic vision
• Excellent interpersonal, communication, and relationship-building skills
• Bachelor’s degree required; advanced degree preferred

Certifications (Preferred, but not Required)

• Executive Leadership or Strategic Management certifications
• Project Management Professional (PMP)
• Landscape Industry Certified Manager
• Advanced financial or business operations coursework or certification

What the Role Offers

• Salary range: $180,000 – $220,000 annually
• Industry-leading 27% placement fee opportunity for retained partners
• Annual performance bonus based on business outcomes
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement plan with employer match
• Generous paid time off, holidays, and flexible scheduling options
• Access to a national network of top-tier landscaping brands and leadership professionals
• Career growth opportunities within a purpose-driven, multi-brand organization
• A people-first, values-driven work culture supported by an experienced private investment group

Why Indianapolis?

Indianapolis offers an exceptional environment for operational and business leadership in the residential services industry. With a strong labor market, expanding suburban developments, and a growing demand for high-end landscape services, the region is well-positioned for business growth and customer acquisition. Its central location supports logistical efficiency, while the area’s cost of living, quality schools, and diverse cultural amenities make it attractive for professionals and their families. Indianapolis combines opportunity with quality of life—making it the ideal location to lead a thriving service business into its next phase of growth.

We are seeking an experienced and strategic Quality and Process Control Manager to lead quality systems and process control initiatives within our client’s vinyl siding production operations. This role is instrumental in reducing the cost of poor quality by developing preventive controls, minimizing process variation, and ensuring compliance with established quality standards. The position collaborates cross-functionally with Manufacturing, R&D, Engineering, Product Management, and other critical functions to achieve operational and quality excellence.

Position Responsibilities

Leadership & Strategy

• Own and manage Cost of Poor Quality (COPQ) metrics
• Lead root cause analysis and implement Corrective and Preventive Actions (CAPA)
• Drive implementation of the Quality Data Management System in MES and create real-time monitoring dashboards
• Lead initiatives in inline process automation and digital transformation
  

Process Engineering

• Oversee the Process Engineering team to ensure operational excellence through effective process controls
• Design and execute experiments to optimize production processes; manage and present data to leadership and R&D
• Identify and lead cost reduction and process standardization initiatives
• Implement sustainable process improvements, including documentation and visual management systems
  

Quality Management

• Manage the Quality Assurance function including a Quality Control Supervisor, Quality Technician, and eight Inspectors
• Design, implement, and oversee the Quality Management System to maintain regulatory and internal compliance
• Administer raw material, process, and product audits to ensure conformance to specifications
• Oversee calibration and verification processes for monitoring and inspection equipment
  

Collaboration & Innovation

• Partner with R&D and Product Management to embed quality standards in new product and process development
• Represent Quality & Process Control in governance meetings related to new systems, products, and process rollouts
• Lead the Change Management process to proactively mitigate quality risks associated with changes
• Stay informed on industry innovations and apply advancements in materials and technology
  

Documentation & Training

• Develop and maintain local standard work documentation including quality manuals, procedures, and work instructions
• Oversee training and knowledge transfer to ensure consistent understanding and application of quality standards
• Create visual management tools and implement continuous learning initiatives for production teams
  

Prerequisites

• Bachelor’s Degree in Engineering or a similar technical discipline – Required
• 10+ years in Quality or Process Engineering within a manufacturing environment – Required

Certifications (Preferred, but not Required)

• Six Sigma Green Belt 

What the Role Offers

• Salary Range: $120,000 – $145,000
• Bonus Eligibility: 15% of base salary annually, based on company and individual performance
• Total Target Cash Compensation: $127,650 – $203,550 (base + bonus)
• Permanent Placement Fee: 23.00%
• Openings: 1 Full-Time Role
• Comprehensive healthcare coverage: Medical, vision, dental, and prescription
• Family care & balance: Paid time off, parental leave, and Employee Assistance Program
• Financial security: Competitive 401(k), Company-funded Retirement Accumulation Plan, and Employee Stock Purchase Program
• Growth & Development: Tuition reimbursement and ongoing professional development
  Lifestyle Benefits: Pet insurance, PerkSpot discounts, and wellness rewards
• Employee Recognition Programs for high performance and impact

Why Malvern?

Although this position operates at a specific plant location, it is part of a larger organization headquartered in Malvern, Pennsylvania, a hub of innovation and leadership in building materials. Malvern symbolizes the company’s long-standing commitment to sustainable development and cutting-edge technology in manufacturing. Employees here enjoy the backing of a global enterprise, continuous development opportunities, and a mission-driven culture centered on quality, safety, and customer satisfaction.

We are seeking a forward-thinking and strategically driven Plant Manager to lead a high-impact manufacturing operation. This role demands a proactive leader capable of not just managing day-to-day plant operations, but also anticipating challenges, aligning with long-term organizational goals, and driving sustained operational excellence. The ideal candidate will bring both deep operational expertise and a vision for innovation, efficiency, and growth within a complex production environment.

Position Responsibilities

Strategic Operations Leadership

• Set and drive the strategic direction for plant performance, aligning with organizational goals and manufacturing excellence
• Identify and implement long-term improvements in plant efficiency, cost reduction, and process optimization
• Develop and manage capital improvement plans in coordination with senior leadership
  

Team and Performance Management

• Lead, mentor, and develop a high-performing team of department heads and supervisors
• Build accountability across the plant workforce through clear KPIs and performance management systems
• Foster a culture of safety, collaboration, and continuous improvement
  

Production Oversight

• Oversee all manufacturing operations, ensuring production targets, quality standards, and safety protocols are met
• Drive operational consistency across shifts, departments, and process lines
• Optimize resource planning including labor, materials, and equipment
  

Cross-Functional Collaboration

• Partner with engineering, supply chain, quality, and HR teams to ensure alignment on plant priorities
• Represent plant interests in executive meetings and contribute to company-wide strategy initiatives
• Serve as a liaison for key corporate stakeholders to ensure plant performance is meeting expectations
  

Problem Solving & Change Management

• Analyze complex challenges and implement sustainable solutions that deliver measurable results
• Lead change management efforts to implement new systems, processes, or technologies with minimal disruption
• Anticipate future operational needs and proactively address bottlenecks or risks
  

Prerequisites

• Bachelor’s Degree in Engineering, Manufacturing, Operations Management, or a related technical field – Required
• 10+ years of leadership experience in a high-volume manufacturing environment – Required
  
• Proven track record of improving plant operations and implementing strategic initiatives
  

Certifications (Preferred, but not Required)

• Lean Six Sigma Certification
• PMP (Project Management Professional)
• Certified Manufacturing Engineer (CMfgE)
  

What the Role Offers

• Salary Range: $180,000 – $250,000
• Bonus Structure: Performance-based incentives aligned with operational and corporate KPIs
• Permanent Placement Fee: 25.00%
• Openings: 1 Full-Time Leadership Role
• Comprehensive health and wellness benefits
  Competitive retirement plan and 401(k) with company match
• Executive training and leadership development opportunities
  Performance recognition programs and long-term career growth
  Relocation support, if applicable
  

Why Perrysburg?

Perrysburg offers a strategic location in the Midwest with access to a skilled workforce and robust infrastructure, making it an ideal base for manufacturing leadership. With a balance of suburban comfort and industrial momentum, Perrysburg is positioned for growth and innovation in advanced manufacturing. This role offers the chance to make a significant operational impact in a plant that is ready for a new chapter of leadership and transformation.

We are seeking a highly skilled and motivated Manager of Manufacturing Engineering Integration to join our client’s dynamic team. This role is crucial in driving the seamless integration of manufacturing engineering processes and ensuring operational excellence across production systems.

Position Responsibilities

Engineering Integration Leadership

• Lead and oversee the integration of manufacturing engineering initiatives across multiple production lines and facilities.
• Collaborate with cross-functional teams to streamline processes, improve efficiency, and reduce costs.
  

Project Management

• Manage engineering projects from concept through implementation ensuring timely delivery and adherence to budget.
• Coordinate with vendors, suppliers, and internal stakeholders to facilitate smooth integration efforts.
  

Continuous Improvement

• Identify opportunities for process improvements and implement best practices in manufacturing engineering.
• Utilize data-driven decision making to optimize manufacturing workflows and enhance quality.
  

Team Development and Collaboration

• Mentor and develop engineering staff to build a high-performing team.
• Foster a collaborative environment between manufacturing, engineering, and operations teams.
  

Prerequisites

• Proven experience in manufacturing engineering and integration leadership roles.
• Strong project management and organizational skills.
• Ability to communicate effectively with diverse teams and stakeholders.
  

Certifications (Preferred, but not Required)

• Six Sigma Green/Black Belt
• PMP (Project Management Professional)
• Lean Manufacturing Certification
  

What the Role Offers

• Competitive salary range from $120,000 to $175,000
• Opportunity to lead key initiatives that impact manufacturing efficiency and quality
• Career growth and professional development in a forward-thinking manufacturing environment
• Collaborative culture that values innovation and continuous improvement
• Permanent Placement Fee: 25.00%
• Number of Openings: 1
  

Why New Iberia?

While location specifics are not detailed here, the role offers a unique opportunity to contribute to a manufacturing environment that prioritizes engineering excellence and integration. This position is ideal for a professional eager to make a significant impact in a dynamic setting that values leadership, innovation, and operational success.

We are seeking a talented and experienced Senior R&D Chemist to join our client’s innovative research and development team. This role involves contributing to the development of new chemical formulations and improving existing products through rigorous experimentation and analysis.

Position Responsibilities

Research and Development

• Design, develop, and optimize chemical formulations to meet project goals and regulatory requirements.
• Conduct laboratory experiments, analyze data, and interpret results to drive product innovation.
  

Product Testing and Analysis

• Perform analytical testing and quality control to ensure consistency and reliability of formulations.
• Collaborate with cross-functional teams to troubleshoot and resolve technical challenges.
  

Documentation and Reporting

• Prepare detailed technical reports, lab notebooks, and regulatory documentation.
• Present research findings to stakeholders and contribute to strategic planning.
  

Prerequisites

• Proven experience in chemical research and development, preferably in an industrial or manufacturing setting.
• Strong knowledge of chemical principles, laboratory techniques, and safety protocols.
• Excellent problem-solving skills and ability to work independently or in a team environment.
  

Certifications (Preferred, but not Required)

• Professional Chemist Certification (e.g., ACS)
• Six Sigma or Lean Certification
• Laboratory Safety Training
  

What the Role Offers

• Competitive salary range from $75,000 to $130,000
• Opportunity to work on cutting-edge product development projects
• Professional growth and skill enhancement in a supportive R&D environment
• Collaborative culture that encourages innovation and continuous learning
• Permanent Placement Fee: 25.00%
• Number of Openings: 1
  

Why Richmond?

While location details are not specified here, this role presents a chance to be part of a vibrant scientific community that values research excellence and innovation. Richmond offers a dynamic environment for professionals passionate about advancing chemical science and product development.

We are seeking a motivated and results-driven Sales Representative to join our client’s team. This role focuses on building strong client relationships, driving sales growth, and delivering excellent customer service.

Position Responsibilities

Client Relationship Management

• Develop and maintain long-term relationships with clients to understand their needs and provide tailored solutions.
• Serve as the primary point of contact for customer inquiries and support.
  

Sales Growth and Target Achievement

• Identify new sales opportunities and proactively pursue leads to achieve sales targets.
• Prepare and deliver sales presentations and proposals to potential clients.
  

Market Research and Reporting

• Monitor market trends and competitor activities to inform sales strategies.
• Maintain accurate sales records and provide regular reports to management.
  

Prerequisites

• Proven experience in sales, preferably in a related industry.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated with the ability to work independently and as part of a team.
  

Certifications (Preferred, but not Required)

• Sales Certification (e.g., Certified Professional Sales Person – CPSP)
• Customer Relationship Management (CRM) training
• Negotiation Skills Training
  

What the Role Offers

• Competitive salary range from $80,000 to $90,000
• Opportunities for commission and performance-based incentives
• Professional development and career advancement prospects
• Supportive and collaborative work environment
• Permanent Placement Fee: 25.00%
• Number of Openings: 1
  

Why Albuquerque?

Though location details are not highlighted here, this position offers an excellent opportunity to work in a growing market with diverse industries. Albuquerque provides a dynamic environment for sales professionals seeking to expand their network and impact regional business growth.