Customer Service Manager Summary
Customer Service Manager Job Opening in Chicago, Illinois. A manufacturer of industrial products is currently seeking a Customer Service Manager in greater Chicago, Illinois to oversee their customer service staff and ensure that the company keeps a positive relationship with its customers throughout greater Chicago, Illinois. An ideal job candidate for the Customer Service Manager job will be an energetic leader who is able to motivate a guide a team of around 15-20 individual candidates while working out of greater Chicago, Illinois.
Chicago Customer Service Manager Overview:
The Customer Service Manager reports directly to the Supply Chain Manager in Chicago, Illinois. The Chicago, Illinois Customer Service Manager is responsible for and directs the Customer Service strategy. This job requires leadership and vision, but will also deal heavily with customer contact, technical support, payment disputes, and other related functions. For this job, the Chicago Customer Service Manager should evaluate and target situations for cost reduction, efficiency improvement, product quality improvement.
Chicago Customer Service Manager Job Opening
- The Chicago Customer Service Manager create and implement a five year plan for the customer service department with yearly bench markets including at least: converting customers to EDI processing, establishing a productivity metric, build the customer service team into a top tier team.
- Serve as a member of the Supply Chain Leadership team, suggest methods and strategies to provide better customer service.
- Provide input about customer service in quarterly reviews while working out of the greater Chicago, Illinois site.
- For this job, the Customer Service Manager must manage customer service staff as they interact with the customers on orders, claims, and other inquiries.
- Assist staff in better handling customer issues and problems.
- Follow up with staff to ensure that complaints are resolved quickly and effectively.
- Enter data related to orders, credits, and price management.
- Manage and provide guidance technical support staff.
- Develop performance indicators to identify root causes and ongoing product issues. Ensure such things are recorded and entered in to the database.
- Furnish LEED certifications when requested.
- Ensure all technology is being utilized to the fullest.
- Serve as system administrator for the customer service database.
- Create performance metrics to measure the work of the department against the company’s goals.
- Develop job descriptions for each position of the department.
- Oversee the staff, provide guidance, and take disciplinary action as necessary.
- Create a budget for the customer service department and mange it. Evaluate and identify cost saving measures.
Customer Service Manager (Chicago Area) Job Requirements:
- A minimum of a bachelor’s degree in business, sales, marketing, or a related field is a requirement for this job.
- A minimum of five years of customer service or sales job experience.
- A minimum of ten years of job experience handling direct reports and driving staff improvement.
- Exceptional communication skills, written and verbal.
- Exceptional problem solving skills.
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