We are seeking a hands-on Quality Manager to oversee and continuously improve quality management processes across internal operations, suppliers, and manufacturing partners. This role focuses on maintaining consistent quality standards, reducing defects, resolving customer concerns, and strengthening processes through practical quality controls and continuous improvement initiatives.
Position Responsibilities
Quality Management System
- Establish and maintain quality procedures based on ISO 9001 principles, including document control, quality records, traceability, calibration, and employee training.
- Develop and maintain inspection, testing, and product-release procedures in collaboration with Engineering and Operations.
- Conduct periodic process checks to ensure compliance with established quality standards and specifications.
Nonconformance and Corrective Action
- Lead investigations into internal defects, supplier issues, and customer complaints.
- Manage nonconformance reports, root-cause analysis, corrective and preventive actions (CAPA), and effectiveness verification.
- Ensure quality issues are properly documented, addressed promptly, and prevented from recurring.
Supplier and Manufacturing Quality
- Work with suppliers and contract manufacturers to resolve quality issues and implement corrective actions.
- Monitor supplier performance and support process or vendor changes by establishing clear quality requirements.
- Coordinate incoming inspections and ensure products meet approved specifications.
Continuous Improvement and Team Leadership
- Analyze quality metrics, including defect rates, customer complaints, first-pass yield, and corrective-action closure rates.
- Lead process improvement initiatives to reduce recurring issues and improve operational consistency.
- Train employees on quality standards, procedures, and best practices.
- Coordinate daily activities of quality team members, provide hands-on coaching, and ensure timely follow-through on quality issues.
Prerequisites
- At least five years of hands-on quality experience in a manufacturing environment, preferably involving electronics, electromechanical products, instrumentation, or industrial equipment.
- Experience working within an ISO-based quality management system and applying ISO 9001 principles.
- Strong knowledge of inspection and testing procedures, nonconformance management, root-cause analysis, CAPA, document control, calibration, and traceability.
- Demonstrated success in reducing defects, customer complaints, and recurring quality issues through process improvement.
- Experience working with suppliers or contract manufacturers to investigate problems and implement corrective actions.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to document processes, train employees, manage priorities, and measure the effectiveness of improvements.
- Familiarity with ERP, quality management, or document-control systems is preferred.
Certifications (Preferred, but Not Required)
- ISO 9001 Internal Auditor Certification
- Certified Quality Engineer (CQE)
- Certified Quality Auditor (CQA)
- Lean Six Sigma Certification
- Supplier Quality or Root-Cause Analysis Training
- Relevant training in calibration, inspection, or quality management systems
What the Role Offers
- Annual salary of $90,000–$110,000.
- Health, dental, and vision insurance.
- Paid time off and retirement contributions.
- Opportunities to lead quality improvement initiatives and strengthen manufacturing processes.
- A collaborative work environment focused on customer satisfaction, operational excellence, and continuous improvement.
Why New York?
New York offers a diverse manufacturing and industrial environment, including electronics, instrumentation, medical products, and advanced manufacturing. These industries rely on consistent quality standards, effective supplier management, and continuous improvement to maintain product reliability and customer satisfaction. For a Quality Manager, the region provides opportunities to apply quality management expertise, improve manufacturing performance, and support operational excellence in a competitive business environment.