We are seeking a Head – Product Management & Customer Service to lead the strategic direction of product management and customer service operations. This executive leadership role is responsible for driving product innovation, enhancing the customer experience, developing high-performing teams, and ensuring cross-functional alignment to achieve business growth and operational excellence.
Position Responsibilities
Product Strategy & Leadership
- Develop and execute the organization’s product management strategy aligned with business objectives.
- Lead the product lifecycle from market analysis and planning through launch and continuous improvement.
- Identify market trends, customer needs, and competitive opportunities to drive product innovation.
- Establish product roadmaps and prioritize initiatives based on business impact.
Customer Service Excellence
- Develop and implement strategies to enhance customer satisfaction and retention.
- Oversee customer service operations to ensure timely and effective issue resolution.
- Monitor customer feedback and key performance indicators to identify opportunities for improvement.
- Foster a customer-first culture throughout the organization.
Team Leadership & Development
- Lead, mentor, and develop product management and customer service teams.
- Establish performance goals, coaching programs, and succession planning initiatives.
- Promote collaboration, accountability, and continuous professional development.
Cross-Functional Collaboration
- Partner with Sales, Marketing, Engineering, Operations, Manufacturing, and Supply Chain teams to support product success.
- Ensure alignment between customer requirements and product development initiatives.
- Facilitate communication across departments to improve execution and customer outcomes.
Business Performance & Continuous Improvement
- Analyze product performance, customer satisfaction metrics, and market data to support strategic decisions.
- Develop operational improvements that enhance efficiency, profitability, and service quality.
- Drive continuous improvement initiatives and support organizational transformation efforts.
Prerequisites
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- Extensive leadership experience in Product Management, Customer Service, or a related business function.
- Proven success leading cross-functional teams and driving strategic business initiatives.
- Strong knowledge of product lifecycle management, customer relationship management, and business operations.
- Excellent leadership, communication, negotiation, and decision-making skills.
- Strong analytical, financial, and project management capabilities.
Certifications (Preferred, but not Required)
- MBA or other advanced business degree
- Project Management Professional (PMP)
- Certified Product Manager (CPM) or equivalent
- Lean Six Sigma Green Belt or Black Belt
- Customer Experience (CX) or Customer Service Leadership Certification
What the Role Offers
- Salary Range: $274,000 – $300,000 annually
- Executive-level compensation package
- Performance-based bonus opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and company holidays
- Executive leadership development opportunities
- Professional training and continuing education support
- Opportunity to shape product strategy, elevate customer experience, and influence long-term business growth
Why Perrysburg?
Perrysburg offers an outstanding environment for executive professionals, combining a strong business community with an exceptional quality of life. The area provides access to a growing manufacturing and technology sector, excellent schools, vibrant local amenities, and convenient transportation, making it an attractive location for leaders seeking both career advancement and a welcoming community.