We are seeking an Executive Director of Parts & Service to transform and grow the parts and service business within a leading OEM in the heavy truck and utility equipment space. This role requires a dynamic, commercially-minded leader who can evaluate current operations, implement growth strategies, and lead a high-performing team to achieve substantial sales growth.
Position Responsibilities
Parts Business Growth
- Transform the parts function from a reactive support model to a proactive growth engine
- Develop and implement strategies to drive $5–$8M in new sales growth in the first year
- Optimize warehouse operations and inventory management to maximize efficiency and revenue
- Explore creative strategic opportunities, including potential acquisition of smaller parts companies
Team Leadership and Development
- Lead and mentor a team of 21 employees, including 3 direct reports and multiple indirect reports
- Ensure the right talent is in the right roles and improve team capacity
- Emphasize succession planning and talent development in an aging workforce
- Build a proactive aftermarket service model alongside field service leadership
Stakeholder Engagement and Strategic Influence
- Present solutions and strategic recommendations confidently to senior executives
- Collaborate with internal stakeholders to ensure alignment of parts initiatives with overall business objectives
- Contribute a clear, actionable point of view on parts and service operations
Prerequisites
- Extensive experience leading an OE parts division, preferably in heavy truck, automotive, or utility equipment industries
- Broad knowledge of parts operations across a product portfolio
- Strong commercial and strategic thinking skills
- Proven leadership experience in developing high-performing teams
- Ability to work on-site full-time and travel up to 25%
Certifications
- Preferred but not required: Industry-specific certifications in automotive or heavy equipment service/parts management
What the Role Offers
- Base salary target: $220,000–$250,000, with a 30% bonus potential
- Long-term incentives (LTI) and comprehensive benefits package
- Full relocation support if required
- Opportunity to build a high-performing parts and service organization from the ground up
Why Macon?
Macon offers a strategic location for leading parts and service operations in a region with strong industry presence. The role provides a collaborative, community-oriented environment, with a culture that balances fast-paced, high-performing operations with family and dealer-focused values.