We are seeking a strategic and customer-focused Customer Director to lead and strengthen key client relationships while driving revenue growth and long-term partnerships. This role requires a strong leader who can align customer strategies with business objectives and deliver exceptional client experiences.
Position Responsibilities
Client Relationship Management
- Build and maintain strong relationships with key customers and stakeholders.
- Serve as the primary point of contact for strategic accounts.
- Ensure high levels of customer satisfaction and retention.
Strategic Account Growth
- Develop and execute account strategies to drive revenue growth.
- Identify opportunities for upselling, cross-selling, and expanding services.
- Lead contract negotiations and commercial discussions.
Cross-Functional Leadership
- Collaborate with sales, operations, and marketing teams to deliver customer solutions.
- Align internal teams with client expectations and business goals.
- Resolve escalations and ensure seamless service delivery.
Performance & Insights
- Monitor account performance and key metrics.
- Provide regular updates and insights to leadership.
- Use data to inform strategy and improve customer outcomes.
Prerequisites
- Proven experience in account management, customer success, or client leadership roles.
- Strong leadership, negotiation, and relationship-building skills.
- Ability to manage multiple high-value accounts in a fast-paced environment.
Certifications (Preferred, but not Required)
- Certifications in sales, customer success, or business management are a plus.
What the Role Offers
- Competitive salary: $225,000–$275,000 annually.
- Opportunity to lead high-impact client relationships and strategic initiatives.
- Exposure to executive-level decision-making and business growth strategies.
Why New York?
New York offers a dynamic and fast-paced business environment with access to a diverse client base and global markets. It provides unparalleled opportunities for networking, professional growth, and building meaningful partnerships across industries, making it an ideal location for customer-focused leadership roles.