We are seeking an Account Manager to manage and grow client relationships, drive sales opportunities, and ensure high levels of customer satisfaction. This role is responsible for maintaining strong partnerships with existing clients while identifying new business opportunities to support revenue growth and long-term account success.
Position Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned accounts.
- Build and maintain strong, long-term client relationships.
- Ensure client needs are understood and effectively addressed.
Sales Growth & Business Development
- Identify upselling and cross-selling opportunities within existing accounts.
- Support new business development efforts to expand client portfolio.
- Collaborate with internal teams to develop tailored solutions for clients.
Account Strategy & Planning
- Develop and execute account plans to achieve revenue and growth targets.
- Monitor account performance and identify areas for improvement.
- Align client objectives with company capabilities and offerings.
Customer Support & Issue Resolution
- Address client concerns and coordinate resolution of issues in a timely manner.
- Work closely with operations and support teams to ensure service quality.
Reporting & Communication
- Maintain accurate records of account activities and performance.
- Provide regular updates and reports to internal stakeholders.
Prerequisites
- Bachelor’s degree in Business, Marketing, or related field preferred.
- 3–7 years of experience in account management, sales, or client relations.
- Strong communication, negotiation, and relationship-building skills.
- Proven ability to manage multiple accounts and priorities.
- Customer-focused mindset with strong problem-solving abilities.
Certifications (Preferred, but Not Required)
- Certified Sales Professional (CSP)
- HubSpot Sales Certification or similar CRM certifications
- Project Management or business development certifications
What the Role Offers
- Opportunity to manage key client accounts and drive meaningful business impact.
- Exposure to diverse industries and customer portfolios.
- Career growth in sales, account leadership, and business development.
- Collaborative and performance-driven work environment.
Why Detroit?
Detroit offers a strong commercial and industrial business environment with a wide range of opportunities across manufacturing, automotive, logistics, and service industries. It is a key hub for business growth and client engagement, providing account managers with exposure to diverse markets and high-value customer relationships. The region supports professional development, networking, and long-term career advancement in sales and account management roles.