We are seeking a highly motivated and customer-focused Customer Service Representative – Inside Sales to join a team dedicated to delivering responsive solutions for an evolving grid. This full-time, onsite position offers an opportunity to play a critical role in supporting our growing customer base by providing timely and accurate information about products, pricing, and order processing.
This is a high-impact position where your strong communication skills, attention to detail, and ability to build lasting relationships will be highly valued.
Position Responsibilities
Customer Communication
- Respond to customer inquiries by phone and email in a timely, courteous, and professional manner
- Promote products and services while understanding customer needs and expectations
Quote and Order Management
- Review and process customer quotes and purchase orders accurately
- Ensure all details comply with project specifications and deadlines
Data Analysis & Reporting
- Analyze past order history to support competitive and accurate quoting
- Report customer complaints or concerns to the escalations team for follow-up
Customer Retention
- Build and maintain strong relationships with clients by understanding their buying habits
- Conduct regular follow-ups on quotes, track status, and obtain feedback on missed opportunities
Administrative Support
- Assist the VP of Sales with administrative duties, including ERP system updates
- Participate in initiatives to improve the overall customer experience
Prerequisites
- 3–5 years of experience in customer service or inside sales, ideally with technical products
- Prior experience in the utility industry is a plus
- Familiarity with ERP systems, especially Syteline, is highly preferred
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Strong written and verbal communication skills
- Exceptional attention to detail and organization
- Analytical mindset with strong problem-solving capabilities
- Demonstrated ability to work cross-functionally with internal teams and external customers
Certifications (Preferred, but not Required)
- Customer Service Certification
- Inside Sales or Technical Sales Certification
- ERP Software Training (Syteline or similar)
What the Role Offers
- Salary range: $40,000 – $50,000 annually
- Competitive hourly rate: $20.19–$25.00/hour, paid weekly
- 401(k) with matching
- Medical, Dental, and Vision Insurance
- Life Insurance & Employee Assistance Program
- Paid Time Off and Holiday Pay
- Health Savings and Flexible Spending Accounts
- Annual Bonus Opportunity
- Tuition Reimbursement
- Referral Program
- Supportive team environment with opportunities for career growth
Why Bessemer?
Bessemer offers a unique blend of community-centered living with access to a skilled manufacturing workforce. As part of a company expanding its role in critical infrastructure, this location provides an ideal environment for professional development in a growing industry. With two operational facilities in the area, employees benefit from close collaboration, hands-on learning, and the opportunity to make a direct impact.