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Home » Job Openings and Postings | Apply Today » Customer Service Representative

Customer Service Representative

Posted on July 7, 2025July 7, 2025 by JMJ Phillip

We are seeking a highly motivated and customer-focused Customer Service Representative – Inside Sales to join a team dedicated to delivering responsive solutions for an evolving grid. This full-time, onsite position offers an opportunity to play a critical role in supporting our growing customer base by providing timely and accurate information about products, pricing, and order processing.

This is a high-impact position where your strong communication skills, attention to detail, and ability to build lasting relationships will be highly valued.

Position Responsibilities

Customer Communication

  • Respond to customer inquiries by phone and email in a timely, courteous, and professional manner
  • Promote products and services while understanding customer needs and expectations

Quote and Order Management

  • Review and process customer quotes and purchase orders accurately
  • Ensure all details comply with project specifications and deadlines

Data Analysis & Reporting

  • Analyze past order history to support competitive and accurate quoting
  • Report customer complaints or concerns to the escalations team for follow-up

Customer Retention

  • Build and maintain strong relationships with clients by understanding their buying habits
  • Conduct regular follow-ups on quotes, track status, and obtain feedback on missed opportunities

Administrative Support

  • Assist the VP of Sales with administrative duties, including ERP system updates
  • Participate in initiatives to improve the overall customer experience

Prerequisites

  • 3–5 years of experience in customer service or inside sales, ideally with technical products
  • Prior experience in the utility industry is a plus
  • Familiarity with ERP systems, especially Syteline, is highly preferred
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
  • Strong written and verbal communication skills
  • Exceptional attention to detail and organization
  • Analytical mindset with strong problem-solving capabilities
  • Demonstrated ability to work cross-functionally with internal teams and external customers

Certifications (Preferred, but not Required)

  • Customer Service Certification
  • Inside Sales or Technical Sales Certification
  • ERP Software Training (Syteline or similar)

What the Role Offers

  • Salary range: $40,000 – $50,000 annually
  • Competitive hourly rate: $20.19–$25.00/hour, paid weekly
  • 401(k) with matching
  • Medical, Dental, and Vision Insurance
  • Life Insurance & Employee Assistance Program
  • Paid Time Off and Holiday Pay
  • Health Savings and Flexible Spending Accounts
  • Annual Bonus Opportunity
  • Tuition Reimbursement
  • Referral Program
  • Supportive team environment with opportunities for career growth

Why Bessemer?

Bessemer offers a unique blend of community-centered living with access to a skilled manufacturing workforce. As part of a company expanding its role in critical infrastructure, this location provides an ideal environment for professional development in a growing industry. With two operational facilities in the area, employees benefit from close collaboration, hands-on learning, and the opportunity to make a direct impact.

 
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