We are seeking a highly organized and detail-oriented Sales Administrator to provide essential support to the sales teams and handle customer-facing communications. The Sales Administrator will play a vital role in ensuring efficient sales operations, maintaining strong relationships with external customers and vendors, developing B2B online sales, and generating leads for Territory Sales Managers. This position requires a proactive, solution-oriented individual who excels in managing order processes and assisting in new account acquisition.
Position Responsibilities
Order Management
- Process orders from the sales teams and enter them accurately into the system.
- Verify order details to ensure accuracy before sending to customers.
- Track and monitor unclosed sales and open orders.
- Ensure that the correct order quantities, both minimum and maximum, are placed with cost-effective distribution costs and stock levels.
- Communicate any changes in orders to the sales team and customers.
- Follow up with customers to ensure the receipt of their orders and address any questions or concerns.
- Collaborate with the Accounts Receivable (AR) Manager to resolve any invoice discrepancies and communicate the necessary actions to the sales team.
- Monitor and track sales activity to ensure an uninterrupted process and update the procurement team about changes in demand.
Inside Sales Support
- Develop and manage new B2B relationships and onboard new e-commerce customers.
- Generate sales leads and assist the sales team in acquiring new accounts.
- Partner with the marketing team to create and distribute marketing materials to customers and at business conferences.
- Assist the accounting and sales teams in addressing any invoice inquiries from customers.
- Monitor and adjust pricing based on quantity changes, expiration dates, and terms.
Actively support inventory management by monitoring sales orders and current stock levels.
Prerequisites
- High school diploma or equivalent required.
- 1-3 years of experience in a sales support or administrative role.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work effectively with cross-functional teams.
Certifications (Preferred, but Not Required) or Education & Certifications
- Associate’s degree in business, sales, or related field (preferred).
- Experience with CRM and ERP systems is a plus.
What the Role Offers
- A dynamic, supportive work environment with opportunities for professional development.
- The chance to work closely with cross-functional teams and influence business operations.
- Competitive compensation and benefits package.
- Exposure to B2B sales processes and customer relationship management.
Why Aurora?
Aurora is a growing and vibrant community known for its rich history, beautiful parks, and strong sense of community. The city offers a perfect balance of modern living with small-town charm, providing easy access to cultural, recreational, and business opportunities. Working here means being part of a thriving, innovative workplace in a friendly environment.