Technical Support Manager Summary

Technical Support Manager job opening in Dallas. A manufacturer of industrial heavy equipment is currently seeking candidates for a technical support manager job in Dallas. Our manufacturing recruiters are seeking logical, service-oriented maintenance professionals for this Technical Support Manager job opening in the Dallas area. This job offers competitive compensation as well as benefits.

Dallas Technical Support Manager Overview:

The Technical Support Manager will oversee all operations within the Technical Support office, the call center, and other technical support functions. The Dallas Technical Support Manager will ensure that all quality issues are reported, communication with dealers is regular, service bulletins are transmitted, and product investigations are carried out. The Technical Support Manager’s chief goal is that a high level of customer service is provided throughout the equipment dealer network.

Dallas Technical Support Manager Job Opening

The Dallas Technical Support Manager will oversee and direct to operations of the Technical Support Call Center.
Research and develop procedures to minimize the wait times of callers.
Train support staff so they are knowledgeable in common mechanical issues.
The Dallas Technical Support Manager will assign functions based on requirements and needs of the call center.
Transmit service bulletins to appropriate dealers within the network.
Oversee all service bulletin drafts and change wording to ensure they are clear and easily understandable.
The Dallas Technical Support Manager will ensure that all technical information on webpages is current and up to date. Schedule updates and ensure that they are properly formatted.
Oversee the investigation of technical issues, and ensure that the root cause identified is documented and submitted through the appropriate channels.
Visit dealers to provided technical support as necessary.

Technical Support Manager (Dallas Area) Job Requirements:

A four year degree in the field of mechanical engineering from an accredited university.
Experience in a management role performing technical support services.
A Master’s degree in a business or technical field would be preferable for this position.
A deep knowledge of the mechanical systems and principles of mechanics for heavy machinery.
Strong written and verbal communication skills. Able to write service bulletins in a clear and concise manner.
Familiarity with how heavy equipment dealers operate.
Strong mentor and leadership skills, able to train and develop a staff.

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