There is an job opening for a customer service representative in the metro Detroit, Michigan area for an industry-leading automotive components manufacturer.

The Customer Service Representative is responsible for upholding strong and satisfying relationships with both new and current customers. The representative will act as a point of contact between the customers, warehouses, and sales team. The customer service representative will need to constantly strive to improve service processes and knowledge of products.

Primary Responsibilities:

The CSR is responsible for facilitating communication between the customers and sales team when it comes to customer questions, quotations, order fulfillment, pricing, shipping, and other matters
Keep the supervisor posted on spacial products or purchasing orders. The CSR will also redirect difficult customers to the supervisor, if so required
Uphold great relationships with customers, including rapid and precise processing of information
Let the supervisor know of any variances in the relationships between the company and the customers in order to keep sales team on track to meet sales metrics
The Customer Service Representative must stay alert to the demands of the customers and clients and keep them informed of any possible delays in production
The Customer Service Representative maintain professional courtesy and formality when conducting customer and intradepartmental phone calls
The CSR will facilitate contact between the client and the engineering team
Make sure that preparation time is given to the customer in order to corroborate with the scheduling and timing of the plant
This position must collaborate with the shipping team to make sure that the proper quantities of items are accounted for for production
The Customer Service Representative must make sure that all data in the sales order is accurate and entered into the company’s database correctly
Keeps up on orders to make sure the customer receives it on time
Acquire samples of faulty parts from customers if they are in question
The Customer Service Representative will also perform any other tasks assigned by the supervisor

Main Qualifications:

High School Diploma or General Educational Development (GED) (post-secondary education preferred)
At least 3 years of experience in a customer service role
Experience in the automotive sector
Adept ability with the Microsoft Office Suite (Outlook, Excel, Word, Powerpoint)
No travel is required for this position
Ability to maintain confidentiality
Ability to handle difficult customers and adapt to various situations
Great communication skills (written and verbal) are required

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