We are seeking a motivated and customer-focused Sales Technician to support existing client relationships, provide technical product expertise, and drive business growth within an established territory. This role combines technical knowledge with consultative sales skills to help customers identify solutions that meet their operational needs. The ideal candidate enjoys building strong relationships, solving customer challenges, and delivering exceptional service while contributing to long-term business success.
Position Responsibilities
Customer Relationship Management
- Develop and maintain strong relationships with existing customers.
- Serve as a trusted technical resource and primary point of contact within the assigned territory.
- Provide responsive support to customer inquiries and service needs.
Technical Sales Support
- Present products, services, and solutions to customers based on their operational requirements.
- Provide technical guidance and product recommendations.
- Assist customers in evaluating solutions that improve performance and efficiency.
Territory Development
- Manage and grow business opportunities within the assigned territory.
- Identify potential new accounts and develop strategies to expand market presence.
- Maintain regular customer visits and territory coverage to strengthen relationships.
Account Management
- Monitor customer satisfaction and proactively address concerns.
- Support contract renewals, pricing discussions, and sales opportunities.
- Coordinate with internal teams to ensure customer expectations are met.
Market Intelligence
- Stay informed about industry trends, competitor activities, and customer needs.
- Provide feedback to leadership regarding market opportunities and customer requirements.
- Support business planning and growth initiatives.
Reporting & Communication
- Maintain accurate records of customer interactions, sales activities, and territory performance.
- Prepare reports, forecasts, and updates for management.
- Collaborate effectively with sales, operations, and customer support teams.
Prerequisites
- Associate’s or Bachelor’s degree in Business, Engineering, Technical Studies, or a related field preferred.
- Experience in technical sales, field service, industrial sales, or customer-facing technical roles.
- Strong interpersonal and relationship-building skills.
- Excellent communication and presentation abilities.
- Ability to explain technical concepts to a variety of audiences.
- Strong organizational and time-management skills.
- Self-motivated with the ability to work independently.
- Willingness to travel throughout the assigned territory as needed.
- Proficiency with CRM systems and Microsoft Office applications.
Certifications (Preferred, but not Required)
- Certified Sales Professional (CSP)
- Technical Product Training Certifications
- Industrial Equipment or Industry-Specific Certifications
- Customer Relationship Management (CRM) Training
- Project Management Certification
What the Role Offers
- Salary range of $60,000 – $70,000 annually.
- Established territory with existing customer relationships and growth opportunities.
- Comprehensive health, dental, and vision benefits.
- Retirement savings program with company contributions.
- Paid vacation, holidays, and personal time off.
- Opportunity to combine technical expertise with customer engagement.
- Professional development and ongoing training opportunities.
- Career advancement within sales, technical support, and business development functions.
- Collaborative and supportive team environment.
Why Phoenix?
Phoenix offers a thriving business environment with continued economic growth, a strong industrial presence, and access to a diverse customer base. The area provides excellent opportunities for professionals seeking to build lasting customer relationships while supporting businesses across multiple industries. With its expanding economy, favorable business climate, and high quality of life, Phoenix is an ideal location for sales and technical professionals looking to grow their careers.