We are seeking a dynamic and driven Account Manager to join our team and play a key role in building and nurturing client relationships. The ideal candidate will be adept at understanding client needs, delivering tailored solutions, and maintaining a high level of customer satisfaction. This position requires a proactive individual who thrives in a fast-paced, client-focused environment.
Position Responsibilities
Client Relationship Management
- Serve as the main point of contact for assigned clients
- Develop and maintain strong, long-term relationships
- Ensure the timely and successful delivery of solutions according to client needs
Strategic Account Planning
- Understand the client’s business and goals to develop strategic account plans
- Identify growth opportunities within existing accounts
- Prepare reports and forecasts to support decision-making
Cross-Functional Coordination
- Collaborate with internal teams to ensure seamless service delivery
- Facilitate communication between clients and technical teams
- Resolve issues and provide solutions to meet client expectations
Performance Monitoring
- Track account performance metrics
- Monitor client satisfaction and respond to feedback
- Ensure contract compliance and adherence to service-level agreements
Prerequisites
- Proven experience in account management or customer success
- Strong communication, negotiation, and interpersonal skills
- Ability to manage multiple projects and clients simultaneously
- Excellent problem-solving skills and attention to detail
Certifications (Preferred, but not Required)
- Certified Account Manager (CAM)
- Project Management Professional (PMP)
- Customer Success Manager Certification
What the Role Offers
- Competitive base salary ranging from $80,000 to $120,000 depending on experience
- Opportunity to work with a collaborative and forward-thinking team
- Exposure to a diverse range of industries and client types
- Professional development and advancement opportunities
Why Birmingham?
Birmingham offers a vibrant business environment with a strong sense of community and opportunity. Its growing economy, rich culture, and accessible cost of living make it an ideal place for professionals looking to make an impact. With a rising demand for top talent, Birmingham continues to attract companies and individuals focused on innovation and growth.