Our client, a reputable firm in their industry, is seeking a seasoned Director of Customer Relations to guide their team. This role calls for an experienced leader with a robust background in customer relations, project management, and supply chain. The ideal candidate will foster a culture of exceptional customer service, uphold the company’s core values, and lead with transparency and integrity.
Director of Customer Relations Job Opening Responsibilities:
- Instill a culture of superior customer service throughout the organization.
- Lead, mentor, and guide a team of 6 program managers, Corporate Sales Manager, and Material Planning Department.
- Develop and manage departmental KPIs and report on sales goals and achievements.
- Build and maintain strong relationships with customers.
- Oversee Sales Operations & Planning (SO&P) process, scheduling activities, capacity planning, and order confirmation processes.
- Supervise trade shows, marketing efforts, and website content via IT department support.
- Handle all customer on-site visits and customer meetings.
- Collaborate with the CEO and controller to formulate the annual budget for private equity ownership.
Director of Customer Relations Job Opening Requirements:
- A minimum of 10 years of leadership experience, with at least 5 years at the Director level.
- Undergraduate degree in Operations Management, Management, or Engineering is preferred. An MBA would be a plus.
- Previous sales and supply chain experience (5-10 years), APICS certification is a plus.
- Proven experience in Sales Operations and Planning.
- Project Management experience (5-10 years), PMP certification is a plus.
- Ability to monitor and manage departmental KPIs.
This is a unique opportunity for a strategic and driven leader passionate about fostering excellent customer relations. Though this job posting will expire in 30 days, we accept resumes on a rolling basis as many of our job openings are not publicly advertised. If you believe you meet these qualifications, we encourage you to apply.
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