We are seeking a Service Manager who will oversee service operations, ensure customer satisfaction, and lead a team to deliver high-quality support and maintenance services. This role focuses on operational excellence, process improvement, and team leadership.

Position Responsibilities

Service Operations Management

• Oversee day-to-day service activities, ensuring efficiency and adherence to service standards.
• Develop, implement, and monitor service processes and procedures.
• Manage service schedules, resources, and budgets to meet operational goals.

Team Leadership & Development

• Lead, mentor, and coach service staff to ensure high performance and professional growth.
• Conduct performance evaluations and support employee development initiatives.
• Promote a culture of accountability, collaboration, and continuous improvement.

Customer Relationship Management

• Serve as the primary point of contact for key clients regarding service delivery.
• Address customer inquiries, concerns, and escalations in a timely manner.
• Foster strong customer relationships to ensure satisfaction and repeat business.

Quality Assurance & Compliance

• Monitor service quality, ensuring compliance with company policies and industry standards.
• Identify areas for process improvements and implement corrective actions.
• Maintain accurate service records, reports, and documentation.

Reporting & Continuous Improvement

• Prepare regular operational reports for senior management.
• Analyze service performance metrics and recommend improvements.
• Support strategic initiatives to enhance service efficiency and customer experience.

Prerequisites

Education

• Bachelor’s degree in Business, Engineering, or a related field preferred.

Experience

• 3+ years of experience in service management or a related operational leadership role.
• Proven experience in leading teams and managing service operations.
• Familiarity with service processes, quality standards, and customer relationship management.

Technical Skills

• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency with service management tools and software.

Other Requirements

• Ability to manage multiple priorities and meet deadlines.
• Strong leadership and team-building capabilities.
• Willingness to occasionally travel to service locations or client sites.

Certifications (Preferred, but Not Required)

• ITIL Foundation or related service management certification
• PMP or project management certification
• Leadership or management development programs

What the Role Offers

• Opportunity to lead a dynamic service team and influence service operations.
• Competitive compensation range of $70,000–$105,000.
• Professional development opportunities and exposure to operational leadership.
• Collaborative work environment focused on quality, efficiency, and customer satisfaction.

Why South Boston?

South Boston offers access to a skilled workforce, proximity to regional industry partners, and a balanced urban-coastal lifestyle that supports both professional and personal growth.

We are seeking a dedicated and detail-oriented Operations & Trade Support Associate to join our client’s team. This role is critical in ensuring smooth execution of physical commodity transactions and optimizing operational processes. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and has a keen eye for detail.

Position Responsibilities

Trade Operations & Execution

• Accurately record and input customer orders, shipping details, and trade-related data.
• Manage logistics and scheduling of shipments, both domestic and international, to ensure smooth execution.
• Collaborate with storage facilities and transport providers to optimize supply chain efficiency.

Client & Partner Engagement

• Build and maintain strong relationships with customers, vendors, and storage facility representatives.
• Ensure customer satisfaction by monitoring order fulfillment and addressing inquiries proactively.

Prerequisites

Education

• Bachelor’s degree required.

Experience

• 2–4 years of professional experience in trade operations, logistics, finance, or a related field.

Technical & Professional Skills

• Proficiency in Microsoft 365 (Excel, Word) or similar tools.
• Strong numerical and analytical skills for market research and data analysis.
• Excellent attention to detail and accuracy in data management and reporting.
• Problem-solving ability and adaptability to work independently in a fast-paced environment.
• Excellent verbal and written communication skills in English.
• Must have U.S. work authorization.

Certifications (Preferred, but Not Required)

• Certifications in logistics, supply chain, or trade operations are a plus.

What the Role Offers

• Competitive salary range of $52,000–$75,000, based on experience.
• Performance-based incentives and discretionary year-end bonus.
• Retirement benefits including a 401K plan with annual profit sharing contribution.
• Career growth opportunities into logistics management, sourcing, or sales roles, including potential domestic and international travel.

Why Englewood?

Englewood provides access to a growing trade and logistics industry, a supportive professional community, and opportunities for career development in commodity trading and operations.

We are seeking a motivated and results-driven Inside Sales Representative to join our client’s team. This role focuses on developing client relationships, driving sales, and supporting the sales process to achieve business growth and customer satisfaction.

Position Responsibilities

Sales & Account Management

• Develop and maintain relationships with new and existing clients.
• Identify customer needs and recommend appropriate products or services.
• Follow up on leads, inquiries, and sales opportunities to achieve targets.

Order Processing & Coordination

• Prepare quotes, process orders, and ensure timely delivery of products.
• Coordinate with internal teams to resolve customer issues and inquiries.
• Maintain accurate records of client interactions and transactions.

Customer Service & Support

• Respond promptly to customer requests and questions.
• Provide product information and support to ensure customer satisfaction.
• Assist in resolving complaints or order issues in a professional manner.

Prerequisites

Education

• Bachelor’s degree preferred but not required.

Experience

• 1–3 years of experience in sales, inside sales, or customer service.
• Experience in B2B sales or technical product sales is a plus.

Technical & Professional Skills

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) or similar tools.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Results-oriented with strong problem-solving and negotiation skills.

Certifications (Preferred, but Not Required)

• Sales or CRM-related certifications (e.g., Salesforce, HubSpot) are a plus.

What the Role Offers

• Competitive salary range of $65,000–$72,000.
• Performance-based incentives and opportunities for career growth.
• Exposure to a dynamic sales environment with professional development opportunities.
• Supportive team culture with collaboration across departments.

Why Exeter?

Exeter offers access to a strong business community, growing industries, and a professional environment that supports sales growth and career development.

We are seeking a highly skilled and experienced Chief Engineer to lead engineering operations, ensure the maintenance and reliability of systems, and provide technical guidance across projects. This role is critical for overseeing engineering standards, compliance, and operational excellence.

Position Responsibilities

Engineering Leadership & Oversight

• Supervise engineering teams to ensure adherence to best practices and technical standards.
• Review and approve engineering plans, designs, and procedures.
• Provide technical guidance and mentorship to junior engineers and staff.

System Maintenance & Operations

• Oversee the maintenance, repair, and operational readiness of mechanical, electrical, and other engineering systems.
• Develop preventive maintenance schedules and ensure timely execution.
• Monitor system performance and recommend improvements or upgrades.

Compliance & Safety

• Ensure all engineering activities comply with applicable safety, regulatory, and industry standards.
• Conduct risk assessments and implement mitigation strategies.
• Maintain documentation and records for audits and inspections.

Project Management & Coordination

• Plan and coordinate engineering projects, including resource allocation and timelines.
• Collaborate with cross-functional teams to support operational objectives.
• Participate in technical reviews and provide input on project feasibility and execution.

Prerequisites

Education

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) required.

Experience

• Significant experience (typically 5+ years) in engineering leadership or senior technical roles.
• Proven experience in system maintenance, project management, and team supervision.

Technical & Professional Skills

• Strong problem-solving, analytical, and decision-making abilities.
• Excellent communication and documentation skills.
• Proficiency in engineering tools, software, and industry-standard practices.

Other Requirements

• Ability to manage multiple priorities and work in challenging environments.
• Strong leadership and team-building capabilities.
• Willingness to travel or be on-site as required.

Certifications (Preferred, but Not Required)

• Professional Engineer (PE) license
• Safety or maritime engineering certifications
• Project management certifications

What the Role Offers

• Competitive salary range of $100,000–$135,000.
• Opportunities for professional growth and leadership development.
• Exposure to high-impact engineering projects in a dynamic environment.
• Collaborative work culture and support for innovation and problem-solving.

Why Dutch Harbor?

Dutch Harbor offers a unique professional environment with access to key maritime and industrial operations, a close-knit technical community, and opportunities for hands-on engineering experience in challenging and high-impact projects.

We are seeking a highly organized and detail-oriented Administrative Assistant to join our client’s team. The person will be responsible for handling day-to-day administrative and logistics-related tasks, ensuring smooth coordination of orders, shipments, and documentation. The ideal candidate has strong organizational skills and can manage multiple tasks efficiently.

Position Responsibilities

Order Processing & Data Management

• Enter and process sales orders accurately into company systems.
• Maintain organized records of shipments, orders, and inventory.
• Assist in preparing ad-hoc reports and updating databases as needed.

Shipment Coordination

• Coordinate and track shipments to clients.
• Prepare and send release instructions to warehouses.
• Communicate with vendors, customers, and warehouse personnel to ensure smooth order fulfillment.

Administrative Support

• Handle general office administrative tasks, including document management and correspondence.
• Support internal teams with administrative tasks such as inventory reconciliations.

Prerequisites

Education & Experience

• Prior experience in administrative support or data entry preferred.

Technical & Professional Skills

• Proficiency in Microsoft 365 (Excel, Word, Outlook) or similar tools.
• Strong attention to detail and accuracy in data management.
• Excellent organizational, time management, and multitasking skills.
• Strong verbal and written communication abilities.
• Work authorization in the U.S.

Certifications (Preferred, but Not Required)

• Administrative or office management certifications are a plus.

What the Role Offers

• Competitive salary range of $50,000–$65,000, based on experience.
• Performance-based incentives and discretionary year-end bonus.
• Retirement benefits including a 401K plan with profit sharing.
• Career growth opportunities within logistics and operations.
• Exposure to a dynamic environment handling trade, logistics, and operational processes.

Why Englewood?

Englewood provides access to a vibrant business community, supportive professional networks, and opportunities for career development in administrative and operations roles.

We are seeking an experienced Senior Subcontracts Administrator to manage complex procurement and subcontract activities. This role is critical for ensuring compliance, negotiating contracts, and fostering strong supplier relationships while supporting program-specific requirements. The ideal candidate has strong analytical and communication skills, a thorough understanding of federal regulations, and proven experience in subcontract administration.

Position Responsibilities

Procurement & Contract Management

• Prepare and issue RFIs or RFQs to suppliers and follow up to ensure understanding.
• Review quotes, analyze results, and develop negotiation strategies.
• Formally document purchase orders, including award summaries, source justification, price analysis methodology, and risk assessment.
• Administer complex contracts and purchase orders from start to finish, ensuring compliance with FAR/DFAR requirements.
• Review commercial and government contract terms and advise internal stakeholders.

Supplier & Program Engagement

• Lead communication meetings between suppliers and internal teams.
• Maintain strong, reliable relationships with internal and external counterparts.
• Identify contract scope changes and assist in negotiations for contractual modifications.
• Monitor programs and proactively resolve contract-related issues.

Compliance & Reporting

• Ensure proper incorporation of SOWs, terms & conditions, and proposal assumptions into contracts.
• Provide guidance on contract risk and ensure all regulatory and company policies are followed.
• Support occasional program travel needs (approximately 10%).

Prerequisites

Education & Experience

• Bachelor’s Degree with 5+ years work experience, or Associate’s Degree with 8+ years, or 15+ years of equivalent experience.
• Minimum of 2 years experience with FAR/DFAR.
• Experience in the aerospace and defense industry preferred.

Technical & Professional Skills

• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and MRP/ERP systems.
• Ability to find win-win solutions with a proactive, “make it happen” attitude.
• Must be a “US Person” under U.S. export laws or eligible under a U.S. Government export license.

Certifications (Preferred, but Not Required)

• Industry-recognized certifications such as CSSP, CSCA, CPCM, CFCM, CSCM, etc.
• Knowledge of US Export Control Laws (e.g., ITAR, EAR) a plus.

What the Role Offers

• Competitive salary range of $100,000–$110,000.
• Opportunities for professional development and career growth.
• Exposure to high-impact contracts and procurement processes within aerospace and defense.
• Collaborative environment supporting continuous improvement and operational excellence.

Why Deerfield Beach?

Deerfield Beach offers access to a dynamic aerospace and defense industry environment, opportunities to work on complex subcontract and procurement programs, and a professional community that supports growth, compliance, and career advancement.

We are seeking an experienced Fire Suppression Division Manager to lead and execute a nationwide sales strategy for fire detection and suppression equipment, as well as water storage solutions. This role involves managing a sales team, fostering key relationships, and providing technical expertise to drive product adoption and revenue growth across diverse markets.

Position Responsibilities

Sales Strategy & Execution

• Develop and implement sales strategies for fire detection, suppression equipment, and NFPA 22-compliant water storage solutions.
• Analyze sales performance metrics, identify trends, and implement solutions to meet or exceed targets.
• Promote products to key stakeholders, including consulting engineers, contractors, distributors, and end users.

Team Leadership & Development

• Lead, manage, and mentor a nationwide sales team to ensure performance and professional development.
• Recruit, train, and onboard new sales team members.
• Provide field service and technical support for fire protection products as needed.

Client & Stakeholder Engagement

• Build and maintain strong relationships with industry partners to drive specifications and sales.
• Collaborate with internal departments to support sales initiatives.
• Write and review specifications to ensure compliance with NFPA standards.

Compliance & Safety

• Ensure adherence to safety protocols and industry regulations.
• Provide solutions for non-standard code compliance scenarios as needed.

Travel

• Travel extensively via air or automobile to meet clients, attend trade shows, and support sales initiatives, often on short notice.

Prerequisites

Education & Experience

• Bachelor’s degree in Fire Protection Engineering, Mechanical Engineering, or a related field.
• 3+ years of experience in the fire protection industry.
• Proven track record in sales leadership, strategy development, and achieving revenue targets.

Technical & Professional Skills

• Strong knowledge of NFPA standards and fire protection codes.
• Excellent communication, presentation, and public speaking skills.
• Analytical and problem-solving abilities with attention to detail.
• Proficiency in AutoCAD or similar design software preferred.
• Critical thinking and ability to provide solutions for non-standard scenarios.
• Willingness to travel frequently, including overnight stays.

Certifications (Preferred, but Not Required)

• Fire protection or safety certifications are a plus.
• Sales or management certifications related to engineering or technical industries are a plus.

What the Role Offers

• Competitive salary range of $80,000–$90,000.
• Opportunities for professional growth and leadership development.
• Exposure to high-impact sales projects and strategic initiatives in fire protection.
• Collaborative and supportive work environment with team-focused culture.

Why Richmond?

Richmond offers access to a strong industrial and commercial client base, a supportive professional network, and opportunities to lead sales initiatives in a growing fire protection and safety market.

We are seeking a motivated and detail-oriented R&D Chemist to support research and development initiatives, develop new formulations, and improve existing products. This role involves conducting experiments, analyzing data, and collaborating with cross-functional teams to drive innovation and product performance.

Position Responsibilities

Research & Development

• Design and conduct experiments to develop new chemical formulations and improve existing products.
• Analyze experimental data and prepare detailed reports of findings.
• Collaborate with engineering, production, and quality teams to translate research into scalable processes.

Product Testing & Quality

• Perform chemical and physical testing to evaluate product performance.
• Ensure compliance with industry standards and safety regulations.
• Troubleshoot formulation and process issues, providing technical solutions as needed.

Documentation & Reporting

• Maintain accurate laboratory records, including experimental procedures, observations, and results.
• Prepare technical reports and contribute to project documentation.
• Support patent filings, regulatory submissions, and product certifications as required.

Prerequisites

Education & Experience

• Bachelor’s degree in Chemistry, Chemical Engineering, or a related field; advanced degree preferred.
• 2+ years of experience in research and development, ideally in chemical manufacturing or related industries.

Technical & Professional Skills

• Strong analytical and problem-solving abilities.
• Proficiency in laboratory techniques, instrumentation, and chemical analysis.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Certifications (Preferred, but Not Required)

• Laboratory safety or chemical handling certifications.
• Quality or process improvement certifications are a plus.

What the Role Offers

• Competitive salary range of $80,000–$120,000.
• Opportunities for professional growth and career development in R&D.
• Hands-on experience in innovative chemical research and product development.
• Collaborative environment with cross-functional team engagement.

Why Cassopolis?

Cassopolis offers access to a strong industrial and chemical manufacturing community, opportunities to work on innovative product development, and a supportive environment for professional growth in research and development.

We are seeking an experienced Director of Engineering to provide leadership for a team of engineering managers supporting multiple complex product lines and processes at a manufacturing site. This role ensures all engineering activities and technical support functions align with ongoing production, new operational initiatives, and technological innovations. You will develop strategies for the engineering organization, optimize production, maintain quality standards, and guide the successful transfer of new products and technologies.

Position Responsibilities

Strategic Leadership

• Lead all engineering and technical activities across a multi-product line manufacturing site.
• Serve as a member of the Site Leadership Team, contributing to strategies, goals, and objectives.
• Develop strategies and tactics to align engineering functions with long-term business plans.
• Champion Manufacturing Excellence and Lean practices across the site.

Team Leadership & Development

• Lead and mentor engineering managers and senior engineering staff.
• Set goals, objectives, and key performance indicators (KPIs) for your team in Safety, Quality, Delivery, and Productivity.
• Foster talent development, succession planning, and individual growth for direct reports.
• Engage with associates across functions, promoting open communication and collaboration.

Operational & Technical Oversight

• Ensure compliance with quality, environmental, health, safety, and security protocols.
• Oversee production support, continuous improvement initiatives, and cost control efforts.
• Collaborate with R&D and product development teams for successful implementation of new products and technologies.
• Actively monitor performance against production plans and address off-standard performance.

Customer & Stakeholder Engagement

• Interact directly with internal and external customers, participating in business reviews, audits, and site visits.
• Represent engineering in cross-functional initiatives and align with peers to achieve site objectives.

Performance Measurement

• Safety: Achieve targets for safety awareness and environmental, health, safety, and security initiatives.
• Delivery: Meet scheduled tasks and project milestones.
• Productivity: Achieve committed results and completion of assigned projects.
• Quality: Meet site quality KPIs.
• Cost Improvement & Controls: Realize savings through continuous improvement and adherence to budgets.
• Engagement: Promote associate engagement and career development, supporting succession planning processes.

Prerequisites

Education & Experience

• Bachelor’s or Master’s degree in Engineering or a related technical discipline.
• Minimum 15 years in engineering or technical roles, including at least 10 years in technical management.
• Proven track record in production environments, managing complex engineering or technical teams.
• Experience implementing and sustaining Manufacturing Excellence and Lean practices.

Technical & Professional Skills

• Strong problem-solving, critical thinking, and decision-making abilities.
• Financial acumen, with understanding of Profit & Loss statements and performance impact.
• Leadership skills, including emotional intelligence, planning, and project execution.
• Ability to work in a fast-paced, complex manufacturing environment.

Certifications (Preferred, but Not Required)

• Green Belt or equivalent in problem-solving and process improvement.
• Formal training in root cause analysis, project management, or leadership development.

What the Role Offers

• Competitive salary range of $175,000–$210,000.
• Opportunities for career growth and leadership development.
• Influence on operational excellence and strategic initiatives at the site.
• Exposure to cross-functional collaboration and high-impact decision-making.

Why Clarence?

Clarence offers a strong manufacturing and engineering community, opportunities to lead large technical teams, and a supportive environment for driving innovation, continuous improvement, and operational excellence.

We are seeking an experienced Project Manager to lead and oversee the installation and commissioning of advanced thermal cooling systems at a customer’s data center facility. This role will ensure that all systems are installed, tested, and delivered according to project timelines, quality standards, and customer requirements. The ideal candidate is a proactive leader with strong technical knowledge and proven experience managing large-scale field installation projects in construction or manufacturing environments.

Position Responsibilities

Project Leadership

• Manage the project team responsible for the installation of thermal cooling systems.
• Collaborate with customers, contractors, and internal departments to ensure timely and efficient project completion.
• Oversee progress, resolve on-site challenges, and maintain alignment with construction schedules.

Coordination & Communication

• Serve as the on-site lead, coordinating between customer representatives and general contractors.
• Issue daily progress updates, compliance reports, and expense logs.
• Communicate status changes, challenges, and milestones to senior management.
• Conduct weekly reviews to assess progress and customer satisfaction.

Technical Oversight

• Troubleshoot and support the installation and testing of thermal cooling systems.
• Perform subassembly replacements and system commissioning when necessary.
• Ensure all installations comply with project specifications and safety standards.

Performance Management

• Track project milestones, identify risks, and implement corrective actions as needed.
• Maintain project documentation and ensure completion of hand-over deliverables.
• Apply conflict resolution skills to maintain a positive and productive work environment.

Prerequisites

• Associate’s or Bachelor’s degree in Engineering, Project Management, or a related field.
• 3+ years of project management experience, preferably in large-scale installation or construction projects.
• Strong mechanical and electrical aptitude, particularly with cooling systems or electromechanical components.
• Hands-on experience in field service, maintenance, or contractor management.
• Excellent organizational, communication, and problem-solving skills.
• Willingness to travel up to 10% of the time.

Certifications (Preferred, but not Required)

• Project Management Professional (PMP)
• Project Management Institute (PMI) Certification

What the Role Offers

• Competitive annual salary between $120,000.00 and $150,000.00
• Opportunity to lead cutting-edge data center infrastructure projects
• Comprehensive benefits and professional growth opportunities
• A collaborative environment with strong support from technical and leadership teams

Why Pleasant?
Pleasant offers a thriving business community with a balance of innovation and quality of life. Its growing technology and industrial sectors provide a strong foundation for career advancement, while the area’s accessible location and community-focused atmosphere make it an excellent place to work and live.