Technical Support Manager Summary
There is a Technical Support Manager job opening in the greater New Haven, Connecticut area. A consumer electronics manufacturing company is seeking a qualified individual to fill the Technical Support Manager job opening in the greater New Haven, Connecticut area. JMJ Phillip’s consumer electronics manufacturing recruiters are seeking a strong Technical Support Manager to join a growing team. The New Haven, Connecticut area Technical Support Manager job will be responsible for creating a customer service focused team. The Technical Support Manager must ensure that the customer service team is equipped with the right processes, metrics, technology and accountability to satisfy customer needs quickly and correctly. This job will also work closely with sales and support teams to provide pro-active customer support regarding technical issues and end-user challenges. This company is offering competitive compensation and benefits to an individual displaying exemplary expertise as a Technical Support Manager in the greater New Haven, Connecticut area.
New Haven Technical Support Manager Overview:
The New Haven, Connecticut Technical Support Manager will be responsible for establishing the processes and methodology for addressing customer’s technical issues. Most commonly the Connecticut Technical Support Manager will be establishing, managing, and training on customer service best practices through the team. The position also requires the Connecticut Technical Support Manager to manage the schedule of the support team to ensure coverage during peak hours and to build a scalable workforce that can manage high demand periods. Additionally, the Connecticut Technical Support Manager will work with other departments to prioritize technical issues to get the most urgent issues resolved first. The New Haven, Connecticut Technical Support Manager will also be asked to provide timely and actionable feedback to the service engineers on the customer issues and possible resolutions to all the service engineers to communicate and assist the customer. A Technical Support Manager candidate must work to execute against all customer service objectives and enhance staff skills and competencies.
New Haven Technical Support Manager Job Opening
- This job requires managing the customer service support processes.
- This position will oversee the implementation of best practices across the team.
- This job requires creating and manage appropriate staffing levels.
- The Technical Support Manager must ensure timely and accurate resolutions to all customer technical issues.
- This job requires working across departments to provide the most accurate and efficient customer support.
Technical Support Manager (New Haven area Area) Job Requirements:
- Bachelor’s degree in Business or Management from a 4-year accredited university.
- At least five years of experience in customer service leadership.
- Ability to identify and implement process improvement and drive efficiency.
- Demonstration of good time management skills.
- Ability to travel to customer sites as needed and periodic travel to California.