We are seeking a VP of Data Center Service to lead global service strategy, service sales execution, and operational excellence across a growing data center services organization. This role is responsible for shaping service offerings, supporting global sales efforts, managing risk and financial performance, and ensuring a high standard of service delivery worldwide.
Position Responsibilities
Service Sales & Business Development
- Lead service selling and development activities with prospective customers in partnership with sales teams
- Support pipeline development and deal closures on a weekly basis
- Provide quote strategy guidance to support competitive and profitable service offerings
Customer & Escalation Management
- Serve as the final escalation point for customer service issues
- Resolve internal escalations across engineering, operations, and supply chain teams
Global Service Strategy
- Define and evolve the global service coverage model
- Provide guidance on global resource load planning by project and overall pipeline
- Develop tools and materials to support global service sales, including service presentations, coverage models, resource plans, and SLA templates
Financial & Risk Oversight
- Provide P&L guidance and financial oversight for service operations
- Manage liability exposure and ensure appropriate risk mitigation
- Oversee revenue true-ups related to idle time and scope changes
Leadership & Culture
- Lead and support a strong service culture focused on professionalism, accountability, and client partnership
- Maintain standards for onsite conduct, appearance, and client engagement
- Maintain recruiting accountability to support global service needs
Governance & Reporting
- Prepare and present service updates and performance readouts to executive leadership and the Board of Directors
Prerequisites
- Extensive experience leading global service organizations or complex service operations
- Proven ability to negotiate and manage large-scale service contracts
- Strong background in service sales, financial oversight, and cross-functional leadership
- Ability to travel globally as required
Certifications (Preferred, but not Required)
- Executive leadership, project management, or service management certifications
What the Role Offers
- Salary range: $250,000–$275,000
- Opportunity to lead global service strategy with high executive visibility
- Ability to work remotely from anywhere in the U.S.
- Significant influence on service growth, culture, and financial performance
Why Boca Raton?
Boca Raton offers a strategic business environment with access to global markets, executive talent, and modern infrastructure. The location supports leadership collaboration, client engagement, and global operations while offering a high quality of life and strong professional network opportunities.