We are seeking a Quality Manager in the Home Furnishings category. This role is responsible for maintaining product and process quality standards, documenting inspections, resolving non-conformances, and supporting continuous improvement initiatives. The Quality Manager will also ensure quality performance through work instructions, SOPs, and training.
Position Responsibilities
Inspection & Oversight
- Manage inspection of products at key inbound/outbound points.
- Maintain records of all reports identifying issues and communicate to relevant teams.
- Ensure proper documentation practices, including review, archiving, and tracking.
Quality Projects & Continuous Improvement
- Lead local quality projects to ensure procedures and standards are implemented.
- Collaborate with distribution managers to optimize workflow.
- Participate in quality meetings across multiple locations.
- Analyze inspection data to make decisions for quality improvements.
Team Management & Training
- Optimize team performance through cross-training and regular feedback.
- Conduct yearly performance evaluations for staff.
- Assist with training and onboarding of new associates.
Vendor & Customer Coordination
- Work with manufacturers to resolve nonconformance issues.
- Collaborate with Customer Returns department to improve quality.
- Ensure correct product packaging per customer requirements.
Compliance & Safety
- Apply and audit the Global Recycling Standard (GRS) within the department.
- Address unsafe working conditions promptly.
- Maintain compliance with all quality standards and procedures.
Prerequisites
- Bachelor’s degree, preferably in Supply Chain Management, Business, or Engineering.
- 5+ years of experience in Quality Control within Home Furnishings.
- Knowledge of product production flow and vendor collaboration.
- Familiarity with compliance and testing requirements.
- Strong leadership, decision-making, and problem-solving skills.
- Proficiency in Word, Excel, PowerPoint, and Visio.
Certifications (Preferred, but not Required)
- ASQ Quality Manager or Quality Engineer certification.
- Lean, Six Sigma Green Belt, or related methodology certifications.
What the Role Offers
- Salary: $70,000 – $100,000
- Health, dental, and vision benefits
- Paid parental leave
- 401(k) with employer match
- A culture fostering growth opportunities
- Stability in a growing family-owned company
Why Cartersville?
This position allows you to work closely with production and distribution teams in a dynamic environment where you can directly impact product quality and operational excellence.