We are seeking a motivated Account Manager to manage existing client relationships and ensure the highest standards of service delivery. This role is ideal for a professional with strong communication skills, attention to detail, and a proactive approach to maintaining customer satisfaction while driving growth through enhancements and service improvements.
Position Responsibilities
Client Relationship Management
- Serve as the main point of contact for clients, addressing and resolving site-related issues promptly and professionally.
- Conduct regular walkthroughs with clients to assess service quality and identify improvement opportunities.
- Maintain strong client relationships by providing ongoing support, guidance, and recommendations for property enhancements.
Sales and Service Growth
- Propose and sell additional services to existing clients to improve property performance and aesthetics.
- Drive enhancement and maintenance sales by identifying client needs and developing tailored solutions.
- Collaborate with operations and branch management on contract renewals, pricing updates, and retention strategies.
Operational Coordination
- Work closely with Field Supervisors and the operations team to ensure services are executed according to contract terms, budget, and quality standards.
- Communicate effectively across teams to coordinate tasks and ensure consistent, high-quality service outcomes.
- Prepare and analyze performance reports to monitor service quality and identify areas for improvement.
Professional Development and Standards
- Stay informed on industry trends, market activities, and competitor offerings.
- Maintain quality service by upholding company standards and implementing best practices.
- Enhance professional skills through training, networking, and participation in professional organizations.
Prerequisites
- Bachelor’s degree in Business, Communications, or related field preferred.
- Previous experience in account management, customer service, or operations coordination.
- Strong interpersonal and problem-solving skills with the ability to manage multiple client accounts.
- Excellent communication and organizational abilities.
Certifications (Preferred, but not Required)
- Certified Account Manager (CAM)
- Customer Relationship Management Certification
What the Role Offers
- Competitive annual salary between $65,000.00 and $75,000.00
- Opportunity to build lasting client relationships and drive operational excellence
- Supportive team environment with opportunities for growth and professional development
- Comprehensive benefits package and performance-based incentives
Why Lewisville?
Lewisville offers a thriving professional community and a strong foundation for business growth. Its accessibility, vibrant local economy, and collaborative environment make it an excellent place for professionals to grow their careers while maintaining a balanced quality of life.