We are seeking a detail-oriented and technically skilled ERP/IT Support Specialist to manage and support the organization’s enterprise systems, ensuring smooth and efficient business operations. The ideal candidate will possess strong problem-solving abilities, a solid understanding of ERP platforms, and the ability to provide exceptional technical support to end users across departments.

Position Responsibilities

System Administration and Maintenance

Maintain, configure, and support ERP systems to ensure optimal performance and reliability.
Troubleshoot and resolve technical issues related to software, hardware, and network systems.
Coordinate with vendors and internal teams for system updates, patches, and enhancements.

User Support and Training

Provide technical assistance and training to end users on ERP and IT systems.
Develop and maintain user documentation, guides, and FAQs.
Ensure timely resolution of user support requests and track issue status through completion.

Data Management and Reporting

Manage data integrity within ERP systems, ensuring accuracy and consistency.
Generate and analyze reports to support business decision-making.
Assist in data migration, integration, and backup processes as required.

System Development and Optimization

Identify opportunities to improve system performance and enhance user experience.
Collaborate with cross-functional teams to align IT solutions with business needs.
Support new module implementations, upgrades, and workflow automation initiatives.

Prerequisites

Bachelor’s degree in Information Technology, Computer Science, or a related field.
3–5 years of experience in ERP administration, IT support, or a similar role.
Strong understanding of ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
Proficiency in database management, system integration, and reporting tools.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently and manage multiple priorities effectively.

Certifications (Preferred, but not Required)

ERP System Certification (SAP, Oracle, or Microsoft Dynamics)
CompTIA A+ or Network+ Certification
ITIL Foundation Certification

What the Role Offers

Competitive salary range: $60,000.00 – $100,000.00
Comprehensive benefits package, including health, dental, and retirement plans.
Professional development opportunities and ongoing technical training.
A collaborative environment that values innovation and problem-solving.

Why Hauppauge?
Hauppauge offers a thriving business community with a strong focus on technology, manufacturing, and innovation—making it an excellent setting for IT professionals seeking to grow their expertise and contribute to a dynamic, solutions-driven organization.