We are seeking a highly motivated Technical Service Engineer to join our team. This role is ideal for a hands-on professional who enjoys problem-solving, supporting customers, and ensuring technical solutions are effectively implemented. The successful candidate will play a key role in bridging engineering expertise with customer-facing service needs.
Position Responsibilities
Customer Support
- Provide technical support and troubleshooting to customers on products and systems.
- Respond to service requests in a timely and professional manner.
Technical Solutions
- Assist in diagnosing, analyzing, and resolving technical issues.
- Recommend solutions and improvements to enhance product performance.
Documentation & Training
- Prepare technical documentation, service reports, and training materials.
- Provide training and guidance to customers and internal teams.
Collaboration
- Work closely with engineering, operations, and product development teams to relay customer feedback and technical insights.
Prerequisites
- Bachelor’s degree in Engineering, Technical Sciences, or related field (or equivalent experience).
- Strong problem-solving skills and mechanical/electrical aptitude.
- Excellent communication and customer service skills.
- Ability to travel as needed for customer site support.
Certifications (Preferred, but not Required)
- Six Sigma Green Belt or higher.
- Lean Manufacturing certification.
- Relevant technical or industry-specific certifications.
What the Role Offers
- Competitive salary range of $70,000 – $90,000 annually.
- Opportunity to work in a dynamic, customer-focused environment.
- Exposure to diverse technical challenges and continuous learning.
- Career growth opportunities in engineering and technical service.
Why Rock Hill?
Rock Hill offers a thriving community with a strong manufacturing and technical presence. The area combines the benefits of a supportive professional environment with excellent quality of life, making it an attractive place to live and work.