We are seeking a dedicated and personable Customer Service Representative to join our client’s growing team. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled promptly, professionally, and with a focus on delivering an outstanding experience. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to work effectively in a fast-paced environment.
Position Responsibilities
Customer Support & Issue Resolution
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
- Address and resolve customer issues, escalating when necessary.
- Maintain detailed and accurate customer records in the system.
Order Processing & Coordination
- Process customer orders and ensure accurate fulfillment.
- Coordinate with other departments to meet customer needs and deadlines.
- Provide customers with order status updates and delivery information.
Relationship Building
- Build rapport with customers to enhance satisfaction and retention.
- Identify opportunities to provide additional products or services to meet customer needs.
Prerequisites
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- 1–2 years of experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and CRM systems
Certifications (Preferred, but not Required)
- Customer Service Certification (CSC)
- Certified Customer Experience Professional (CCEP)
What the Role Offers
- Competitive salary range: $44,000 – $50,000 ($22–$25 per hour)
- Full-time, 40 hours per week schedule
- Opportunity to work in a supportive, growing business environment
- Potential for long-term career growth and stability
Why New York?
New York offers unmatched energy, opportunity, and diversity. As one of the world’s leading business and cultural hubs, it provides an exciting environment for both professional growth and personal enjoyment. From world-class dining and entertainment to diverse communities and endless career opportunities, New York is a place where ambition and possibility thrive.