We are seeking a detail-oriented and analytical warranty administrator to lead warranty efforts in collaboration with internal departments, external partners, and suppliers. The ideal candidate will play a critical part in shaping and implementing warranty processes that deliver measurable cost savings and operational improvements.
Position Responsibilities
Warranty Case Management
- Adjudicate warranty cases using established evaluation criteria
- Distinguish between product defects and customer-induced damage
Data Analysis and Reporting
- Analyze product warranty data, failure trends, and claims
- Identify areas where corrective action is needed
- Maintain historical warranty claim data
- Develop and maintain warranty databases and dashboards
- Report on monthly warranty metrics
Cross-Functional Collaboration
- Work with programs, finance, engineering, and sourcing teams
- Monitor status of corrective action plans and supplier recoveries
- Track progress and costs related to product improvement campaigns
- Support senior leadership presentations and briefings
Continuous Improvement
- Maintain a “Top 10” warranty issues tracker by product line
- Collaborate with program managers and buyers to improve warranty coverage policies
- Participate in special projects and process improvements
Prerequisites
- Bachelor’s degree with 3–5 years of warranty analysis experience, or high school diploma with 8–10 years of relevant experience
- Background check and drug screening required
- Strong communication and interpersonal skills
- Advanced Microsoft Excel and Word proficiency
- Ability to lead projects independently and deliver results
- Skilled in meeting facilitation and time management
- Experience with SAP or similar ERP systems
Certifications (Preferred, but not required)
SAP system proficiency, business process or quality-related certifications
What the Role Offers
- Salary range: $90,000 – $110,000
- Opportunity to lead enterprise warranty strategy and recovery efforts
- Cross-functional collaboration across engineering, sourcing, and finance
- Hands-on role in cost recovery, trend analysis, and reporting to senior leadership
- Involvement in high-visibility product improvement campaigns
Why Baltimore?
Baltimore offers a thriving professional community in aerospace and advanced manufacturing, making it an ideal setting for career growth in this field. The city boasts a balanced cost of living, strong connectivity to major East Coast business hubs, and a rich cultural and historical environment that supports both professional development and quality of life.