We are seeking a Customer Service Representative to join a dynamic and solutions-driven team in Pittsburgh, PA. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting sales and operations.
Position Responsibilities:
- Maintain a 100% commitment to safety policies and procedures.
- Provide sales quotes in partnership with Sales Representatives.
- Process incoming customer inquiries into the company’s sales system.
- Quote customers using product knowledge and ensure accurate pricing.
- Assist in achieving budgeted sales goals for the service center.
- Support accounts receivable by assisting with new account creation and collections follow-up.
- Coordinate with Sales Representatives and service center management to maintain accurate account activities.
- Monitor delivery commitments and expedite orders when necessary.
- Manage customer-specific inventory to ensure efficient order fulfillment.
- Conduct outbound calls to potential and existing customers for new business and sales growth opportunities.
- Build and maintain strong internal and external relationships.
- Provide technical and service support to customers, account managers, and service center teams.
Prerequisites:
- 2-4 years of experience in industrial sales or a related field.
- College degree preferred, but equivalent experience will be considered.
- Strong customer service and communication skills (both oral and written).
- Ability to work independently and manage multiple responsibilities.
- Proficiency in basic math skills, including addition, subtraction, multiplication, and division.
- Familiarity with MS Word, Excel, internet, and email.
- Ability to successfully utilize company software and sales systems.
What the Role Offers:
- A customer-focused role in an industry-leading company with a commitment to employee growth and professional development.
- Competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- 401(k) with company match
- Paid time off
- Opportunities for career advancement within a supportive and safety-first culture.
If you are a motivated and service-oriented professional looking for a customer-focused role in an industrial sales environment, we encourage you to apply for this opportunity.
Why Pittsburgh?
Located in southwestern Pennsylvania, Pittsburgh is known for its thriving job market, affordable living, and rich cultural scene. The city boasts a strong industrial and business sector, offering numerous career opportunities in manufacturing, technology, and distribution. With a mix of urban amenities, historic charm, and outdoor recreation, Pittsburgh provides a balanced and high-quality lifestyle for professionals.
In summary, this opportunity combines career advancement, stability, and a thriving work environment in a location that supports both professional success and lifestyle benefits.