JMJ Phillip

CRM Specialist Job Opening Atlanta Georgia

Posted on by JMJ Phillip

CRM Specialist Summary

CRM Specialist Job Opening in Atlanta, Georgia. An organization working in travel and tourism seeks a CRM specialist in the greater Atlanta area to support the day-to-day operations of the CRM database the organization uses. The CRM specialist works to ensure that the CRM system at the Atlanta, Georgia is functioning well day to day and rectifies issues as they arise while also providing technical support for colleagues.

Atlanta CRM Specialist Overview:

For this job, the Atlanta CRM Specialist will serve as a member of the Technology Department at the Atlanta, Georgia site, assisting CRM users with accessing the system and solving any problems they may occur. The CRM specialist will also lead some informal and formal training while on the job. The CRM specialist reports to the director of technology, and will serve as exempt employee for this job.

Atlanta CRM Specialist Job Opening:

  • The CRM Specialist will ensure the CRM system is functioning optimally in Atlanta, Georgia and oversees the processes involved with it.
  • Serve as the key administrator for the CRM database at the Atlanta, Georgia plant.
  • The CRM Specialist will act as the CRM subject matter expert for the organization at the greater Atlanta, Georgia site.
  • Track and record defects and issues in the quality and problems with delivery within the CRM system.
  • The CRM Specialist will recognize problems in the system and request for repair and improvements at the Atlanta, Georgia site for this job.
  • Develop and execute projects which will interface between the CRM and the reporting and web functions.
  • The CRM Specialist will keep documentation on the configuration of the CRM system, the best practices in using it, and the rules of using the system.
  • Carry out business analyst duties in partnership with departments within the organization in order to understand needs, and then partner with the vendors to meet the identified needs.
  • The CRM Specialist will perform periodical CRM data reports.
  • Foster personnel improvement and IT management through both individual and group training sessions.
  • The CRM Specialist will ensure that all users are operating with the most up to date software to mitigate any problems that may arise from lack of compatibility.
  • Follow the trends and practices of CRM tools and systems.
  • The CRM Specialist will assist the tech support staff in supporting both customer and staff problems as they arise.
  • Contribute to the improvement of the organizations IT practices, especially data collection, quality standards, research capabilities, and auditing procedures.
  • The CRM Specialist will train new staff members with the software at the Atlanta, Georgia site.

CRM Specialist (Atlanta Area) Job Requirements:

  • Bachelor’s Degree in technology, computer science, or a related field is required for this job.
  • Two years of previous job experience managing a CRM software or another high level database.
  • Technical understanding of current Windows operating systems.
  • Thorough understanding of the major desktop applications (word processing, spreadsheets, presentation, etc).
  • Clear and comfortable communication skills.
  • Critical thinking and logical problem solving skills.
  • Eagerness to assist and engage customers and team members.

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