Service Supervisor Summary

Service Supervisor Job Opening in Ann Arbor, Michigan. A company specializing in cutting tools and welding industries is seeking a Service Supervisor in Ann Arbor, Michigan to help maintain machines and equipment for the company’s customers. The company has been around for over 40 years and has established stability and growth in a highly competitive market. Only job candidates who are looking for a fast-paced job and can really bolster the company’s service department will be considered for this job! The company will also offer competitive salary, job benefits, and a 401K match.

Ann Arbor Service Supervisor Overview:

The Service Supervisor job will primarily be responsible delivering outstanding support to the company’s clients and for being a leader in the Ann Arbor customer service sector of the company. Leading the technical support team, this job will mostly involve communication and motivation for the service team at the Ann Arbor location.

Ann Arbor Service Supervisor Job Opening

• The Service Supervisor will oversee all of the field service and technical support aspects of customer relations from installation through service.
• This Ann Arbor role will also maintain the highest quality of services in order to meet both short-term and long-term goals of the company.
• This position will also spearhead the responsibility of upholding the highest rates of customer satisfaction.
• The Service Supervisor will also have a role in hiring by creating, growing, and developing a team of field service professionals while keeping the company’s budgetary and staffing goals in mind.
• This role will provide correspondence, mentoring, and communication with field service technicians out of the Ann Arbor site.
• This position will communicate with other departments within the company and external customers in order to coordinate the priorities and needs of service for various clients.
• The Service Supervisor will interact with the parts department in order to make sure that repair parts are delivered in a timely fashion.
• This job will be involved in labor reporting, budgeting, and billing for the company.
• There will be travel for this job that involves going out to customer sites and delivering great customer service.
• This position will also fulfill other jobs as assigned.

Service Supervisor (Ann Arbor) Job Requirements:

• A 4-year Bachelor’s Degree is required for this job (engineering or business discipline is preferred).
• At least five years of job experience in a technical service/support job.
• All employees must pass a drug screening before employment.
• Exemplary oral and written communication skills are required for this Ann Arbor, Michigan job.
• Great accuracy, precision, and attention-to-detail.
• Result-orientedness and a customer-service attitude are also required for this job.

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