Service Training Manager Summary

Service Training Manager Job Opening in Dallas, Texas. A leading manufacturer of outdoor maintenance products and other related merchandise is looking to find a new Service Training Manager in the Dallas, Texas area. They are looking for a job candidate to lead programs and teach dealers or anyone else more about the products. This Dallas, Texas job will be a vital point for all greater Dallas, Texas dealers to get the best knowledge of what they’re working with. The ideal Dallas job candidate will be exceptional at explaining products to individuals with high energy.

Dallas Service Training Manager Overview:

The Service Training Manager will be mainly responsible for developing and implementing strategies, curriculum, and programs to provide training to all dealers. The end goal for this Dallas, Texas job will be continuously providing dealers with knowledge so that they can become the most effective in the industry. This is going to be a fast-paced working environment with a lot of focus on communicating effectively with partners.

Dallas Service Training Manager Job Opening

• The Service Training Manager will manage the development strategies and activities.
• Consider the most efficient approaches between instructor led delivery, (CBT) computer based training, (WBT) and web-based training, video training, and implement the best system.
• The Service Training Manager will always keep dealers updated on repair references as well as product releases via publications.
• Ensure successful product training annually by obtaining information from engineering and factories.
• The Service Training Manager will conduct his or her own research on systems and components; prepare information for presentations in the most appropriate format.
• Develop and train instructor guidelines, providing material and props needed for demonstrations.
• The Service Training Manager will conduct a regular needs analysis to determine the training content that must be focused on with priority.
• Develop basic training courses in many different areas that allow personnel to have a basic understanding of the knowledge.
• The Service Training Manager will develop strategic dealer technician career paths with corresponding training structure.
• Develop a strategy to assist dealers in technician recruitment programs.
• The Service Training Manager will implement a training feedback program from dealers to help provide the necessities to optimize all training tools.
• Track levels of achievement and training standards by developing a database system that will help with tracing progress.
• The Service Training Manager will publish training calendars to dealers electronically.
• Manage the training budget while working out of the greater Dallas, Texas area.

Service Training Manager (Dallas Area) Job Requirements:

• A bachelor’s degree in industrial, mechanical, or electrical engineering or a related field.
• At least 2 years job experience working as a technician.
• At least 3 years job experience working as a technical instructor within the industry.
• At least 2 years job experience working as a technical curriculum developer.
• Job experience working with software for electronic publication.
• Understanding of the job function as well as the methods of learning for service technicians.
• Strong hands-on technical background and knowledge.
• Exceptional communication skills both verbally and written.
• Ability to focus on multiple projects at once and meet the deadlines given for all different projects.
• At least some job experience designing and publicizing technical information in electronic and paper format.

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