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Home » Job Openings and Postings | Apply Today » Technical Service Manager

Technical Service Manager

Posted on October 9, 2026 by JMJ Phillip

We are seeking a technical leader to provide expertise, field support, and practical solutions for complex infrastructure and construction challenges. This role will serve as a technical resource for injection grouting, leak sealing, waterproofing, ground stabilization, and specialty grouting applications while partnering with contractors, engineers, distributors, project owners, and commercial teams to deliver successful project outcomes.

Position Responsibilities

Technical Leadership & Consultation

  • Serve as a technical authority for injection grouting, waterproofing, leak sealing, ground stabilization, and specialty grouting technologies.
  • Provide technical consultation and application support to sales teams, contractors, distributors, engineers, and project owners.
  • Recommend appropriate technical solutions based on project requirements and field conditions.
  • Support customers throughout the project lifecycle.

Field Support & Troubleshooting

  • Troubleshoot challenging field conditions and develop practical application solutions.
  • Provide on-site implementation guidance and technical support.
  • Lead field testing, product evaluations, and new product introductions.
  • Support product qualification and application trials.

Customer Training & Development

  • Support contractor qualification and approved applicator programs.
  • Develop and deliver technical training for contractors, customers, distributors, and internal teams.
  • Create troubleshooting guides, application tools, technical resources, and field support materials.
  • Represent the organization at customer meetings, technical seminars, and industry events.

Project & Cross-Functional Collaboration

  • Manage multiple technical projects and priorities simultaneously.
  • Collaborate with product management, research and development, sales, and other internal teams.
  • Support strategic growth initiatives through technical expertise and customer engagement.
  • Maintain strong relationships with key industry stakeholders.

Prerequisites

  • Bachelor’s degree in Civil Engineering, Geotechnical Engineering, Construction Management, Materials Science, Geology, Chemistry, or a related technical field; equivalent industry experience may be considered.
  • 5+ years of experience in chemical injection grouting, waterproofing, concrete repair, geotechnical construction, ground improvement, tunneling, underground construction, mining, or specialty infrastructure repair.
  • 3+ years of technical services experience in a construction, manufacturing, or related environment.
  • Strong knowledge of injection technologies, construction applications, and field implementation practices.
  • Strong customer-facing communication, presentation, and relationship-building skills.
  • Demonstrated project management experience with the ability to manage multiple priorities.
  • Strong technical problem-solving and analytical skills.
  • Ability to work collaboratively with contractors, engineers, customers, and internal stakeholders.
  • Ability to travel approximately 60% throughout the United States and Canada.

Certifications (Preferred, but not Required)

  • Professional Engineer (PE) license.
  • Engineer-in-Training (EIT) certification.
  • Construction Specifications Institute (CSI) CDT certification.
  • Relevant construction, geotechnical, materials, or technical services certifications.
  • Familiarity with ASTM, ACI, ICRI, NSF/ANSI/CAN, tunneling, mining, and infrastructure standards.

What the Role Offers

  • Salary: $130,000–$150,000 annually
  • Technical leadership opportunity within the infrastructure and construction sector.
  • Opportunity to work on complex projects involving tunneling, mining, transportation, marine, energy, water, and industrial applications.
  • Significant customer-facing role with opportunities to influence project outcomes.
  • Extensive field exposure and collaboration with engineering, construction, and technical professionals.
  • Opportunities to support product innovation, testing, and technical development.
  • Professional growth through technical leadership and industry engagement.

Why Alpharetta?

Alpharetta offers a strong business and technical environment with access to engineering, construction, infrastructure, and industrial markets throughout the Southeast and beyond. Its connectivity and business community provide an excellent base for a technical services professional supporting customers, contractors, and infrastructure projects across a broad North American territory.

 
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