We are seeking a technically skilled and customer-focused Technical Support and Field Service Representative to provide technical assistance, troubleshoot equipment and systems, and deliver on-site support to customers. This role combines technical problem-solving, field service, customer communication, and system maintenance to ensure reliable equipment performance and customer satisfaction.
Position Responsibilities
Technical Support
- Provide technical assistance to customers through phone, email, remote support, and on-site visits.
- Diagnose and troubleshoot equipment, system, and operational issues.
- Guide customers through troubleshooting procedures and recommend appropriate solutions.
- Document technical issues, resolutions, and service activities.
Field Service
- Travel to customer locations to perform inspections, diagnostics, repairs, maintenance, and installations.
- Commission and test equipment and systems to ensure proper operation.
- Identify equipment issues and perform corrective actions efficiently.
- Provide emergency and scheduled service support as required.
Customer Support
- Build and maintain positive relationships with customers.
- Communicate technical information clearly to both technical and non-technical users.
- Coordinate service activities and follow up to ensure customer concerns are resolved.
- Provide training and guidance on equipment operation and maintenance.
Documentation & Collaboration
- Maintain accurate service reports, technical documentation, and customer records.
- Collaborate with engineering, sales, manufacturing, and other internal teams to resolve complex technical issues.
- Provide feedback on recurring equipment issues and opportunities for product or service improvements.
Prerequisites
- Bachelor’s degree in Engineering, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field preferred.
- Several years of experience in technical support, field service, equipment maintenance, or industrial systems.
- Strong troubleshooting and diagnostic skills.
- Ability to read and interpret technical drawings, manuals, schematics, and specifications.
- Strong mechanical, electrical, electronic, or automation knowledge as applicable.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple service requests.
- Willingness to travel to customer locations as required.
- Valid driver’s license and ability to travel for field assignments.
Certifications (Preferred, but not Required)
- Field service or industrial maintenance certifications.
- Electrical or mechanical certifications.
- OSHA safety certification.
- Manufacturer-specific equipment or technical certifications.
- Project management or customer service certifications.
What the Role Offers
- Competitive salary range of $100,000–$120,000 annually.
- Opportunity to provide hands-on technical support and field service.
- Exposure to complex equipment, systems, and technical troubleshooting.
- Opportunities for professional development and continued technical training.
- A customer-facing role with opportunities to work across technical and operational teams.
Why San Antonio?
San Antonio offers a diverse and growing business environment with established manufacturing, technology, healthcare, and industrial sectors. The area provides access to a skilled technical workforce, strong transportation infrastructure, and a broad customer and industrial market, making it well suited for professionals working in technical support and field service.