We are seeking a Sales Technician to support sales activities, develop customer relationships, and provide technical assistance throughout the sales process. This role is ideal for a motivated professional who can combine technical knowledge with strong communication and customer service skills to identify opportunities and support business growth.
Position Responsibilities
Sales & Business Development
- Support sales initiatives and help identify new business opportunities.
- Develop and maintain strong relationships with customers and prospects.
- Assist with sales presentations, proposals, product demonstrations, and follow-up activities.
- Understand customer needs and recommend appropriate products or solutions.
- Maintain accurate records of customer interactions, opportunities, and sales activities.
Technical Support
- Provide customers with technical information and guidance regarding products and solutions.
- Work closely with internal teams to address customer questions and technical requirements.
- Assist in troubleshooting product or application-related issues.
- Translate technical information into clear, customer-friendly recommendations.
Customer & Account Management
- Serve as a responsive point of contact for assigned customers.
- Follow up on inquiries, quotes, orders, and opportunities.
- Support customer satisfaction and retention through consistent communication and service.
- Monitor customer needs and identify opportunities for additional products or services.
Sales Coordination
- Collaborate with sales, operations, engineering, and other internal teams to ensure effective customer support.
- Assist with forecasting, pipeline development, and sales reporting.
- Participate in customer meetings, industry events, and other business development activities as needed.
Prerequisites
- Previous experience in sales, technical sales, customer service, or a related field.
- Strong technical aptitude and ability to learn product specifications and applications.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Ability to understand customer requirements and provide practical solutions.
- Strong organizational and time-management skills.
- Self-motivated, proactive, and comfortable working independently.
- Ability to manage multiple customer opportunities and priorities effectively.
- Willingness to travel as required to support customers and sales activities.
Certifications (Preferred, but not Required)
- Technical, engineering, sales, or business-related certifications.
- Industry-specific technical certifications or training.
- Sales or customer relationship management certifications.
What the Role Offers
- Competitive salary range of $65,000–$75,000 annually.
- Opportunity to combine technical expertise with sales and business development.
- Direct interaction with customers and opportunities to build long-term professional relationships.
- Exposure to technical products, applications, and customer solutions.
- Opportunities for professional growth and development.
- A collaborative role with opportunities to contribute directly to business growth.
Why Kingston?
Kingston offers access to a diverse customer base, established business networks, and a strong regional economy. Its location provides convenient access to surrounding markets, making it a practical base for a sales professional who enjoys building customer relationships and supporting business development across a broader territory.