We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to provide outstanding support to customers, ensuring a positive experience from inquiry to resolution. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a proactive attitude toward assisting clients and internal teams.
Position Responsibilities
Customer Support
- Respond promptly to customer inquiries through phone, email, or chat.
- Provide accurate information regarding products, services, and order status.
- Handle and resolve customer complaints efficiently and professionally.
Order Management
- Process orders, returns, and exchanges accurately within the system.
- Coordinate with logistics and operations teams to ensure timely delivery.
- Monitor open orders and follow up on delays or discrepancies.
Documentation & Reporting
- Maintain updated customer records and account details.
- Generate reports related to customer feedback, order trends, and performance metrics.
- Identify recurring issues and recommend process improvements.
Prerequisites
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Prior experience in customer service, sales support, or administrative roles.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organizational skills with the ability to manage multiple priorities.
Certifications (Preferred, but not Required)
- Customer Service Certification (e.g., HDI, ICCS, or similar)
- Training in conflict resolution or communication skills
What the Role Offers
- Competitive annual salary between $43,680.00 and $49,920.00
- Comprehensive benefits package, including health and retirement plans
- Opportunities for professional development and advancement
- Supportive work environment with a focus on teamwork and growth
Why Jackson?
Jackson offers a welcoming and collaborative community, making it an excellent place for professionals seeking stability and growth. The area provides a balanced lifestyle, affordable living, and a strong sense of community—ideal for building both career and personal success.