We are seeking a motivated and customer-focused Assistant Store Manager to support daily operations and ensure an exceptional customer experience. This role is ideal for a results-driven professional early in their management career who is eager to take on greater leadership responsibilities and develop into a future Store Manager. The Assistant Store Manager will work closely with the Store Manager to oversee team performance, maintain operational excellence, and help achieve sales and service goals.
Position Responsibilities
Store Operations
- Assist in managing daily store operations to ensure smooth workflow and efficiency.
- Support merchandising, inventory control, and visual presentation standards.
- Help maintain compliance with company policies, procedures, and safety regulations.
Team Leadership & Development
- Supervise and motivate store associates to achieve performance goals.
- Provide coaching, feedback, and training to improve team effectiveness.
- Lead by example in delivering outstanding customer service and maintaining a positive team culture.
Sales & Customer Experience
- Support the Store Manager in driving sales performance and meeting revenue targets.
- Resolve customer issues professionally, ensuring satisfaction and retention.
- Identify opportunities to enhance the shopping experience and implement improvements.
Administrative & Reporting Duties
- Assist with scheduling, timekeeping, and daily reporting requirements.
- Manage cash handling, register operations, and end-of-day reconciliation.
- Contribute to strategic planning and store performance reviews.
Prerequisites
- Bachelor’s degree or equivalent experience preferred.
- 2–4 years of retail or customer service experience, with some supervisory or leadership responsibilities.
- Strong organizational, communication, and problem-solving skills.
- Ability to multitask in a fast-paced environment and maintain attention to detail.
- Proficient with point-of-sale systems and basic computer applications.
- Reliable transportation and willingness to commute within a 45-minute radius.
- Availability to work one weekend day per week (Saturday or Sunday, depending on schedule).
Certifications (Preferred, but not Required)
- Retail Management Certificate
- Customer Service or Leadership Training Certification
What the Role Offers
- Competitive base salary between $50,000–$60,000 annually.
- Opportunities for advancement into a Store Manager role based on performance.
- Comprehensive training and leadership development programs.
- Supportive, team-oriented environment focused on professional growth.
- Health, retirement, and paid time off benefits.
- Consistent schedule with one weekend day of work per week.
Why Chicago?
Chicago offers a diverse retail landscape and a vibrant customer base, making it an exciting environment for those passionate about store operations and team leadership. The city’s strong community values, accessibility, and thriving commercial districts provide ample opportunities for growth and career development. Working here means being part of a dynamic, fast-paced market where ambition and customer dedication are rewarded.