We are seeking a motivated and experienced Service Advisor Manager to lead the daily operations of our client’s automobile repair shop. The Service Advisor Manager will be responsible for overseeing staff, managing customer relationships, ensuring workflow efficiency in the service bays, and driving overall business growth. This role requires strong leadership, organizational skills, and in-depth knowledge of automotive services.
Position Responsibilities
Operational Management
- Oversee day-to-day operations of the repair shop, ensuring efficiency and customer satisfaction.
- Monitor workflow in the service department to meet deadlines and quality standards.
- Manage inventory of parts, tools, and shop supplies.
Customer Service
- Greet and assist customers, explain repair options, and provide accurate estimates.
- Handle customer inquiries, complaints, and conflict resolution with professionalism.
- Ensure a positive customer experience that builds trust and loyalty.
Team Leadership
- Supervise, train, and motivate technicians, service advisors, and support staff.
- Schedule staff shifts and allocate work based on expertise and availability.
- Conduct regular performance reviews and provide coaching for professional development.
Financial & Sales Management
- Monitor shop financials, including budgets, sales targets, and profitability.
- Prepare daily, weekly, and monthly reports for upper management.
- Promote services, warranties, and maintenance packages to increase revenue.
Compliance & Safety
- Ensure adherence to company policies, industry regulations, and safety standards.
- Maintain a clean, organized, and safe work environment for both staff and customers.
Prerequisites
- Proven experience as a Store Manager, Service Manager, or similar role in the automotive industry.
- Strong knowledge of automotive repair processes, parts, and services.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage budgets, sales goals, and operational metrics.
- Proficiency in shop management software and Microsoft Office Suite.
- High school diploma or equivalent required; associate’s or bachelor’s degree in business or automotive management preferred.
Certifications (Preferred, but not Required)
- ASE Certification in Service Consulting or Automotive Management.
- Other relevant automotive service certifications.
What the Role Offers
- Salary range: up to $60,000 annually.
- Opportunity to lead a dynamic team in a fast-paced automotive environment.
- Growth potential within the service and automotive management field.
- A customer-facing leadership role with direct impact on shop success and profitability.
Why Fort Myers?
Fort Myers offers a unique blend of coastal living, a thriving community, and growing business opportunities. With a strong demand for automotive services, it provides an ideal environment for career growth in the automotive industry. The area combines a welcoming community atmosphere with a vibrant lifestyle, making it a great place to live and work.