We are seeking a Field Service Support Technician to join our client’s team and provide essential support to the lead field technician and service team. This role involves preparing equipment, assisting on projects, and providing shop support when field work is not active. The position offers hands-on training and development with opportunities for long-term career growth.
Position Responsibilities
Field Service Preparation and Support
- Assist senior technicians in gathering, organizing, and staging equipment, tools, and materials for upcoming projects.
- Maintain readiness of test equipment, rigging gear, consumables, and specialty tools.
- Provide shop support during active projects and accompany the field team on-site for setup, testing, troubleshooting, and technical work.
- Follow field safety protocols and customer site requirements.
- Support accurate documentation of test data, photos, and project notes.
Shop Training and Departmental Support
- Train in key shop departments when field work is not active.
- Develop mechanical, electrical, and logistical skills that contribute to field readiness.
- Assist with equipment reconditioning, repairs, and preparation.
- Provide backup support for urgent shop needs.
Training and Development
- Receive structured training under senior technicians.
- Expand knowledge of equipment, testing processes, and workflows.
- Build familiarity with cross-department responsibilities.
- Progressively develop into a technician capable of anticipating and fulfilling field team needs.
Continuous Improvement
- Participate in documenting preparation and support procedures.
- Suggest process improvements to reduce errors and increase efficiency.
- Work toward becoming a fully capable technician supporting both shop and field operations.
Prerequisites
- Strong mechanical aptitude and eagerness to learn technical skills.
- Detail-oriented and organized with strong documentation practices.
- Dependable and proactive with the ability to take direction.
- Strong communication and teamwork skills.
- Willingness to work in shop and field environments, with flexibility to travel.
- Resilient under pressure and adaptable to changing demands.
- Valid driver’s license required.
Certifications (Preferred, but not Required)
- Experience in medium or high-voltage distribution equipment testing, maintenance, or repair.
- Prior field service experience in electrical or industrial environments.
- Mechanical skills, including fabrication or welding.
- Training in crane, forklift, or rigging operations.
What the Role Offers
- Salary range: $60,000.00 – $70,000.00 annually.
- Competitive hourly pay with additional rates for travel and field assignments.
- Structured training under experienced technicians.
- Opportunities to develop technical skills in both field and shop settings.
- Career path toward becoming a versatile and capable technician.
Why Easton?
Easton offers an excellent environment for technical professionals to grow within a supportive and dynamic team. With its balance of hands-on field experience and structured shop-based training, this role provides both stability and challenge. Easton also provides access to a range of industrial projects, making it an ideal place for technicians to expand their skills and advance their careers.