We are seeking a dynamic and motivated Sales Manager to lead front-line retail sales efforts and drive customer engagement across multiple store locations. This role is ideal for a results-driven individual with a proven ability to sell directly to consumers (B2C), paired with a personable approach that builds trust with customers who may have limited technical knowledge. The right candidate will bring strong leadership, excellent interpersonal skills, and a passion for delivering both revenue growth and exceptional customer service.
Position Responsibilities
Sales Leadership & Performance
- Lead daily sales activities, ensuring targets are met or exceeded
- Coach and motivate team members to deliver exceptional customer experiences and achieve performance goals
- Monitor sales trends and develop action plans to optimize results across locations
Customer Experience
- Provide hands-on support to customers, helping them understand products and services with a consultative approach
- Handle escalations and ensure all customers leave satisfied
- Foster a customer-first culture by modeling effective communication and problem-solving skills
Team Management
- Assist in recruiting, training, and developing sales team members
- Schedule and oversee shifts to ensure consistent staffing and productivity
- Conduct performance reviews and provide ongoing feedback to improve team effectiveness
Reporting & Collaboration
- Track daily, weekly, and monthly sales metrics
- Report directly to senior leadership with regular updates on store performance
- Collaborate with operations leadership to align store-level execution with broader business objectives
Prerequisites
- 3+ years of experience in B2C sales, preferably in a retail or service-based environment
- Prior supervisory or team leadership experience
- Strong ability to build rapport and explain products/services clearly to non-expert customers
- Excellent communication, organization, and problem-solving skills
- Driven, energetic, and able to lead by example in a fast-paced environment
Certifications (Preferred but Not Required)
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Sales or customer service certifications are a plus
What the Role Offers
- Opportunity to lead multiple store locations and develop a high-performing sales team
- A culture focused on customer service, teamwork, and accountability
- Hands-on leadership role with visibility and influence
- Salary Range: $50,000 – $70,000 based on experience and performance
- Potential for performance-based bonuses and career advancement
Why Lakewood?
Lakewood is a vibrant and growing community that combines small-town charm with access to a dynamic metropolitan area. With a diverse customer base, strong local economy, and expanding retail scene, it’s an excellent environment for ambitious sales leaders to thrive. Lakewood offers a balanced lifestyle, affordable living, and a community-oriented atmosphere—making it a great place to grow your career and your impact.