We are on the lookout for a Service Engineer with a strong background in providing exceptional technical support and a keen understanding of IT, engineering, or irrigation systems. The role is pivotal for offering rapid and proficient remote assistance to our clientele across the US, Canada, and South America, tapping into skills honed in IT help desk roles or irrigation support environments.

Responsibilities:

Delivering swift and expert technical support to customers, distributors, and field staff via phone, email, and chat.
Playing a key role in the implementation of our cutting-edge central control software.
Executing mapping, database, and installation services for our central control solutions.
Collaborating with engineering and service teams to fulfill service performance and quality expectations.
Pinpointing and specifying necessary service components.
Expertly guiding remote troubleshooting and repair of a wide range of irrigation equipment.
Assisting on-site technicians remotely for various installation, maintenance, or repair tasks.
Designing and leading training sessions, both remotely and on-site at our Tucson, AZ headquarters.
Spearheading the creation and delivery of services that drive revenue.
Relaying field data back to cross-functional teams to inform product enhancements and strategy.
Diligently tracking, reporting, and following up on product and technical issues.
Contributing to a 24-hour on-call support rotation to ensure continuous service excellence.

Qualifications:

A degree in IT, Engineering, Agronomy, or a related field with at least 5 years of pertinent experience, or an equivalent blend of education and professional background.
Proven experience in a help desk or technical support capacity.
A robust foundation in IT, Engineering, or the Irrigation sector.
Adept at hardware and software troubleshooting with a process-driven approach.
A solid grasp of electronics and Information Systems.
Exceptional communication skills, both oral and written, with a proven track record in process and project documentation.

Desired Qualifications:

Proficiency in Spanish or other languages.
Experience in irrigation service, particularly with golf course management and Golf Central Control programming.
Experience in personnel management and overseeing financial controls.

We are an equal opportunity employer committed to fostering an inclusive and innovative work environment.

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